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Dex Adoption & Change Expert

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Vodafone

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Location:
United Kingdom , London

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are seeking a DEX Adoption & Change Expert to design and deliver high‑impact, audience‑aligned adoption and change initiatives that accelerate employee value realisation from Office IT and AI‑enabled digital workplace capabilities. Sitting within the Strategy, Design & Architecture team in Group Office IT, this role plays a key part in shaping how employees confidently and responsibly adopt Copilot for Microsoft 365 and AI agents across Vodafone’s global workforce.

Job Responsibility:

  • Design and execute targeted adoption and change initiatives for Digital Workplace and AI capabilities, aligned to global strategy and local market needs
  • Translate adoption strategies, frameworks and playbooks into engaging, practical deliverables such as campaigns, learning assets, communications, and events for diverse audiences and maturity levels
  • Act as a subject‑matter expert for GenAI adoption, supporting experimentation, use‑case discovery, and responsible usage across business functions
  • Apply creative storytelling and behavioural insights to drive sustained change, moving beyond awareness towards confident, value‑driven usage
  • Partner closely with product, design, communications, and business and local adoption leads to ensure consistency, relevance, and measurable impact of adoption activities

Requirements:

  • Hands‑on experience using Copilot for Microsoft 365 and AI agents in day‑to‑day work contexts, with confidence in sharing practical knowledge and examples
  • Experienced in delivering adoption and change initiatives within complex, enterprise environments
  • Skilled in audience‑centred design, tailoring messages and enablement approaches to different personas, roles, and levels of digital maturity
  • A creative storyteller who can turn strategy into compelling narratives, campaigns, and learning experiences that inspire action
  • Comfortable applying systems thinking and agile or iterative delivery models to connect strategy, behaviours, and technology
What we offer:
  • The opportunity to influence how thousands of employees adopt and benefit from AI‑enabled ways of working
  • Exposure to cutting‑edge digital workplace and GenAI capabilities within a global organisation
  • The chance to collaborate with diverse, cross‑functional teams across multiple markets
  • A role where creativity, experimentation, and thoughtful change leadership are valued

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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