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At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
Job Responsibility:
Ensures successful operation of billing operation services
Provides multi-level technical support for diagnosing, reproducing and fixing billing operation service issues
As a service owner, drives end to end ownership of the Vodafone customer experience, the quality of service performance and the processes supporting the product/service
Actively contributes to the troubleshooting, performance tuning of billing products. Performs necessary infrastructure deployment / maintenance activities and migration when required
Works as on-call support to provide 7*24 support when it is necessary
Ensures achieving / exceeding agreed service levels and KPIs for the Service Support
Provides standardization / automation of technical processes
Deploys new products and services
Creates and manages performance tuning of applications to meet business needs and agreed SLAs
Reports to stakeholders on product performance and supplier/partner performance
Requirements:
Bachelor’s degree from Computer, Electronics, Science and other related fields
Expertise in service incident handling and troubleshooting
Good command of English
Experience in using SQL, PL/SQL
Experience in UNIX and shell scripting
Ability to work in flexible work hours under pressure and tight deadlines
Having strong analytical skills
Nice to have:
Experience in cloud platforms is a plus
What we offer:
Vflexy: Flexible Benefits Program
Hybrid working kit
Ergonomic kit allowance
Digital meal voucher
Flexible transportation allowance
Employee assistance hotline & counselling
Comprehensive and flexible private health insurance
Discounted price deals for wide range of products & services