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Vodafone Logo Vodafone · IT - Software Development

Devops Service Engineer - Billing

Türkiye, İstanbul · Job Posted March 19, 2026
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Job Description

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Job Responsibility

  • Ensures successful operation of billing operation services
  • Provides multi-level technical support for diagnosing, reproducing and fixing billing operation service issues
  • As a service owner, drives end to end ownership of the Vodafone customer experience, the quality of service performance and the processes supporting the product/service
  • Actively contributes to the troubleshooting, performance tuning of billing products. Performs necessary infrastructure deployment / maintenance activities and migration when required
  • Works as on-call support to provide 7*24 support when it is necessary
  • Ensures achieving / exceeding agreed service levels and KPIs for the Service Support
  • Provides standardization / automation of technical processes
  • Deploys new products and services
  • Creates and manages performance tuning of applications to meet business needs and agreed SLAs
  • Reports to stakeholders on product performance and supplier/partner performance

Requirements

  • Bachelor’s degree from Computer, Electronics, Science and other related fields
  • Expertise in service incident handling and troubleshooting
  • Good command of English
  • Experience in using SQL, PL/SQL
  • Experience in UNIX and shell scripting
  • Ability to work in flexible work hours under pressure and tight deadlines
  • Having strong analytical skills

Nice to have

Experience in cloud platforms is a plus

What we offer

  • Vflexy: Flexible Benefits Program
  • Hybrid working kit
  • Ergonomic kit allowance
  • Digital meal voucher
  • Flexible transportation allowance
  • Employee assistance hotline & counselling
  • Comprehensive and flexible private health insurance
  • Discounted price deals for wide range of products & services
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