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We are seeking a DevOps / Operations Engineer to support and manage the eSIM technology platform within Digital Engineering, Channels & Products. This role involves working closely with design, development, and operational teams to ensure seamless API integrations, testing, monitoring, and continuous improvement of the platform. The individual will contribute across the SDLC, driving troubleshooting, reconciliation, and service optimisation in a fast-paced, agile environment, while ensuring high-quality service delivery and stakeholder alignment.
Job Responsibility
Design, implement, operate, and continuously improve production and non-production environments, including CI/CD pipelines, build systems, and container platforms
Automate and manage cloud and containerised environments (e.g. Kubernetes, Docker) with a focus on scalability, reliability, and security
Support development teams with best practices for performance, scalability, and resilience across the delivery lifecycle
Execute API connectivity testing, track results, perform reconciliations, and coordinate defect resolution
Implement and maintain observability solutions, dashboards, and monitoring tools such as Dynatrace and Tableau
Provide second-level operational support and participate in on-call rotations aligned with the service model
Own end-to-end service operations, including SLAs, incident, problem, and change management processes
Collaborate with vendors and partners, ensuring compliance with SLAs and continuous service improvement
Drive innovation, process optimisation, and customer-focused enhancements across the service lifecycle
Requirements
Experienced professional with 8+ years in DevOps, operations, or related domains
Strong understanding of ITSM practices, including incident, problem, and change management
Proficient in troubleshooting APIs, system integrations, and complex operational issues
Skilled in scripting and automation using Python and Bash, with knowledge of Git and version control
Knowledge of Unix/Linux environments and exposure to cloud platforms (AWS, Azure, or GCP)
Familiar with monitoring tools, analytics platforms, and service dashboards
Understanding of containerisation and orchestration technologies such as Docker and Kubernetes
Exposure to infrastructure as code tools such as Terraform
Strong communication and stakeholder management capabilities, with the ability to convey technical topics clearly
Collaborative, proactive, and aligned with Agile ways of working
What we offer
Opportunity to work on cutting-edge eSIM and digital telecom platforms at scale
Exposure to global teams, cross-cultural collaboration, and complex delivery environments
Involvement in modern DevOps practices, cloud technologies, and automation frameworks
A culture focused on continuous improvement, innovation, and learning
Opportunity to influence service quality and customer experience through impactful work