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Service to strengthen Crisis Management, Business Continuity, and IT Service Continuity Management. The role involves conducting Business Impact Analyses, developing Business Continuity Plans, designing training programs, and promoting a culture of preparedness through awareness campaigns.
Job Responsibility:
Strengthen Crisis Management, Business Continuity, and IT Service Continuity Management
Conduct comprehensive Business Impact Analyses (BIAs) to assess potential impacts of disruptions on critical business functions
Develop, update, and maintain Business Continuity Plans (BCPs) to ensure operational recovery and continuity
Design and deliver training programs to educate employees on crisis management protocols covering various risks such as physical loss, cybersecurity threats, and polycrises
Promote a culture of preparedness through regular awareness campaigns that enhance staff response capabilities
Contribute to creating and maintaining all documentation required by the Operational Resilience Framework including strategic documents, processes, recovery plans, catalog of solutions, reports, and remediation plans
Requirements:
Risk Management framework
Overview of BCM (Business Continuity Management) lifecycle including risk assessment, business impact analysis and recovery strategies
Data Analysis and Reporting
Basic expertise in Excel (pivot tables, formulas, charts)
Expertise in drafting and updating resilience plans and training materials
ITIL, ISO 22301
ServiceNow
General overview of Business Continuity Management lifecycle and IT Operations and IT Continuity Service Management
General overview of Group Operational Resilience processes and tools
Expertise of IT Operations and IT Continuity Service Management
General overview of a product-based organization
Expertise in stakeholder management
Expertise in continually improving processes, documentation, and training
Expertise in handling sensitive information with discretion and confidentiality
English working environment and English context – Mandatory
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