DevOps Domain SRE, Citi

Citi

Location:
India, Chennai ▼
Pune

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This is a DevOps Domain SRE position in North America DevOps, supporting Global Consumer Group applications. GCG Production Management is in the midst of transformation, expanding the support model to incorporate Service Reliability Engineering principles. In support of this transformation, this role is a blend of traditional ITIL based Production Management, with Service Reliability Engineering. The ideal candidate for this position will have experience and broad knowledge of North America Consumer applications along with an interest in learning new technologies, including the use of automation and artificial intelligence technologies to avoid system problems, automate manual activities, and drive improved system & application service levels. This position requires strong organizational and communication skills in addition to analytical and troubleshooting talent. Partnership with various teams like Applicaiton Development, Platform and CTI Technology Teams and Production Management is critical in this role.

Job Responsibility:

Identify key business critical flows and provide Core SRE recommendation to ensure 100% availability of applications from UAT to PERF and PROD
Enable Production management processes in non-production environment to provide environment stability
Serve as a Domain SRE to support the Problem management, risk management and Change management , CI/CD enablement pipeline for SRE function identified
Partner with other DevOps and Engineering support teams to improve MTTR, MTTM, Other Operation Efficiency Targets and organizational Service Level Agreements
Improve overall resilience and stability of non-production environment by implementing Monitoring and Observability Practices for anything and everything in the system
Identifies and leads the implementation of Service Automation to reduce cost, reduce risk, improve efficiency and enable Service Management to keep up with the ever-increasing volume of with fast pace of newer technologies
Work with USPB and Wealth DevOps Teams and App Dev Teams to conduct blameless post-mortem of major incidents, develop executive briefings, assess major incident impacts and drive service improvements to prevent repeat of an incident
Execute Robust Service Readiness process. Identify and classify the risks in the non-production estate, work with DevOps team members to create Service Improvement plans and drive them to closure
Prepare SRE Data Visualization Reports and Metrics for Management and Represent DevOps team in Weekly/Monthly Operation Review Meetings
Adopt AIOps automation implemented by Production management

Requirements:

3-6 years development or production support experience with North America Consumer applications
Certified SRE Foundation Engineer by DevOps Institute (PeopleCert)
Solid foundation and understanding of ITIL Concepts
Engineering Background in system admin, development, DevOps or equivalent field, preferably with experience in Distributed Consumer applications
Experience/ familiarity with automation technologies, advanced analytics and predictive modeling using AI/ML
Experience in programming in one of the following languages unix shell scripting, Java, Python etc.
Strong knowledge in Monitoring and Logging/Traceing Tools like Splunk, AppDynamics, ELK Kibana, Grafana
Knowledge of Microservices Architecture and Containerization Technologies like OpenShift, Kubenetes and Google Apigee
Knowledge/Certification in Public Cloud Implementation (AWS or Google Cloud) will be a plus

Nice to have:

Knowledge/Certification in Public Cloud Implementation (AWS or Google Cloud)

Additional Information:

Job Posted:
June 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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DevOps Domain SRE