DevOps Coordinator

• Oversee the development, implementation, and management of our DevOps practices and infrastructure
• Drive efficiency, scalability, and reliability across our software development, deployment, and operations processes
• Support Application teams supporting a robust framework & principles bringing velocity, cost avoidance with a real high quality in line with the Business requirements
• End to End management of the services delivered by the Platform, including incident, problem, release & change, and service delivery processes
• Support Service Performance Review governance is followed addressing proper action to re-establish the service when required
• Identify and manage Risks and Issues, proposing action plans
• Interact and ensure synchronization/alignment with other Platforms
• Support and deliver all activities related to DevOps sprints (on time, in full and on budget) from beginning to completion within the Platform
• Support operational upgrades, migrations, or enhancements while minimizing disruption to platform operations
• Solve problems relating to mission critical services and build automation to prevent problem recurrences
• Working with Product Owners and service delivery teams to land new capabilities
• Translate user requirements / user stories into designs and cost estimates
• Technical Enhancements
• Change Request - requirement gathering, stakeholder management, risk assessment, project planning and implementation
• Support a team of DevOps developers and specialists
• Foster a culture of collaboration, innovation, and continuous learning within the team using agile project delivery methods
• Support production deployments with vendor partners and support teams
• Also ensuring compliance to required controls, proactively assessing & managing the risks
• Leveraging problem solving and influencing skills to quickly and completely correct issues with systems and data used to support the Model factory
• Monitoring the factory operations
• Establish monitoring and observability practices to track system performance, identify bottlenecks, and optimize application and infrastructure resources
• Implement proactive measures to ensure system availability and reliability
• Reviewing production schedules and making adjustments to ensure that deadlines are met
• Giving workers feedback on performance and providing coaching when necessary
• Overseeing the implementation of new enhancements or processes in order to improve efficiency
• Meeting customer's expectations and demands
• Meeting with suppliers to discuss production requirements and delivery schedules
• Work closely with architecture team to manage and optimize cloud infrastructure resources
• Leverage platforms and technologies to improve scalability, reliability, and cost-efficiency
• Perform operational audits to determine whether adequate internal controls are in place and related standard operating procedures are implemented consistently
• Drive and lead IT corporate audits, internal and external audits and handling exceptions and ensure compliance across landscape
• Plan remediation action for control deficiencies along with market teams and business

• Experience in a DevOps area, working within a fast-paced and fast-evolving environment
• Proven, and successful experience leading a DevOps team
• Working in Project management methodologies such as Scrum, DevOps & Agile practices, including continuous integration, continuous delivery, and infrastructure as code as well as security best practices
• Good managing cross-functional teams related to AM&AD skills
• Experience with monitoring and logging tools for proactive performance monitoring and issue resolution
• Familiarity with security practices, including infrastructure hardening, vulnerability scanning, and access controls
• Excellent communication and stakeholder management abilities
• Good project management and organizational skills
• Good knowledge of IT governance frameworks, risk management, and regulatory compliance
• Excellent analytical and problem-solving skills to troubleshoot environment-related issues
• Good expertise in ServiceNow platform capabilities, including Service Catalog, Incident Management, Problem Management, Change Management, and CMDB
• Familiarity with Audit & security controls and best practices for securing IT environments
• Risk assessment and management: Conduct risk assessments to identify potential vulnerabilities and threats
• Good soft and interpersonal skills related to Leadership, Collaboration, Problem Solving, Strategic Thinking, Adaptability and Business Acumen
• Ability to develop strong relationships across functional and technical teams
• Organizational awareness, good team player and strong multi-cultural sensitivity
• Able to adapt in front of disruption and changes
• Ability to make decisions quickly and fluidly while not always relying on consensus
• Have good problem-solving skills
• Proven track record in driving process simplification
• Be highly analytical by nature, be highly organized being able to effectively prioritize tasks
• Have an ability to work in a highly collaborative and fast-evolving environment
• Focus and bias for action to deliver results today, while having a curiosity to experiment and innovate for tomorrow
• Good hard and technical skills Including: Working with Salesforce technologies and products
• Experience in Salesforce management
• Salesforce Certifications (business analyst/ Associate)
• Experience of using JIRA/Confluence agile tool sets
• Experience in Agile methodology
• Experience in ITIL management
• Performing Integrated Regression Test across IT landscape
• Fluency in English

Salesforce Certifications