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The Development Support Manager supports all technical services activities at pre-development stage for all managed, franchised and company-owned hotels, to ensure project quality control, brand compliance, operational acceptability and product coherence across the region.
Job Responsibility:
Support all pre-development activities including coordination with Development team to provide initial plan review and comments
Liaison with Feasibility team on Criteria/Facilities programs and provide detail area program for pre-development project
Participate in site visit/market surveys to develop better understanding of site/market demands if needed
Provide the necessary GDAPEC assurance for HDC approvals
Liaison with Development to provide project budgets, issue Work Orders, advice on TSA contracts, and prepare project’s start in MI system
Manage project communication to owners, franchisees, internal project stakeholders and disciplines during pre-development stage
Actively contributes to documenting, maintaining, administering and improving the processes for delivering services
Responsible for ongoing support, tracking and reporting of feasibility project pipeline
Maintain working knowledge of brand design, standards and evolving design direction
Compile and provide continent input/expertise on brand initiatives, working closely with CLS and Global Design Strategies
Maintain and distribute design consultant database, working closely with GDAPEC team across the whole continent
Liaison with existing and new design consultants. Manage feedback from GDAPEC team to ensure the approved design consultant is always up to date with the latest approval and contact information
Support the introduction of prototypes and enhance the uptake to improve sales revenue
Provide information, interpretation and guidance to Development team, new Owners and their project teams
Issue Brand Standards and related documentation to all new projects
Take on projects as demand arises
Support GDAPEC team on other duties as demand arises
Prepare appropriate fee and expense estimates for Work Orders, DRA/TSA’s, and input on department budget planning
Develop and maintain strong, mutually beneficial, trust-based business relationships with owners and franchisees to assure customer satisfaction and promote repeat business
Requirements:
Minimum 10 years’ working experience in Architecture or Interior Design at a reputable international hospitality design firm
Minimum of 5 years’ client-facing project design and management experience
4-year undergraduate degree in Architecture or related design discipline
Architectural license preferred
Knowledgeable about innovation & trends both in & outside of industry
Strong business acumen
Problem solving & creative solution skills
Ability to build strong working relationships
Customer service skills
Ability to negotiate and be flexible when appropriate
Strong organizational skills
Strategic thinking relative to business
Ability to read and interpret architectural, engineering and mechanical drawings
Proficient in using Microsoft Office, AutoCad, Bluebeam, Adobe, Database applications
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