Development Services Technician II

The incumbent ensures the daily operational flow to standard related to the development process including planning and zoning, building safety, engineering, and fire. Daily support of Development Services Technician I and contract staff by ensuring that process data integrity is achieved by mentoring in a learning environment. This position will utilize both the Accela Back Office Test Environment and Accela Citizen Access Test Environment to improve system functionality and supports the department's improvement system by being a Rapid Improvement Event team member. The ideal candidate for this position will have a minimum of 3 years of experience in a permitting or related customer service environment and demonstrate strong organizational communication via coaching mindset. The candidate should be comfortable working in a fast-paced setting and can manage multiple priorities, such as fee collection, permit intake, and front-counter customer service. Additionally, the candidate must show a supportive attitude toward change, a willingness to develop new ideas to achieve results, and a desire to be an active change agent in the organization.