Development Quality Assurer – Hospitality Job at 360 Resourcing Solutions (London)

Quality Assurance Manager

As the founding member of our US Quality Assurance team, your mandate is to ensu...

Location

United States , New York

Salary:

100000.00 - 125000.00 USD / Year

Blank Street

Expiration Date

Until further notice

Requirements

4+ years of experience in a Quality Assurance and/or Food Safety role, preferably within the hospitality sector
Experience in the implementation, management and review of audits across an organization[s]
In-depth knowledge of legislative provisions and best practices
Experience in managing, drafting and implementation of operational SOPs
Ability to conduct thorough incident investigations, analyze data, and develop actionable recommendations
Required to be based in New York or consider relocating
Willingness to travel across different sites globally and regionally

Job Responsibility

Build and run the US Quality Assurance program
Adapt our UK QA standards and audit framework to the US operation
Conduct quarterly end-to-end store audits and coach managers through structured action planning
Drive continuous improvement through partnership, not policing - you're here to raise standards and shift mindsets across the field
Launch and manage our mystery shopper program end-to-end
Partner with the UK team to establish our mystery shopper program in the US
Oversee program execution to ensure shopper accuracy and data integrity
Surface actionable insights to operators and support action planning where it matters most
Drive continuous improvement through systems and process improvement
Identify operational gaps and systemic issues through audit findings and field observations

What we offer

Equity package
15 days of paid annual leave (on top of company-observed holidays and sick time)
Three health plan options, with full coverage available for two employee-only tiers
Commuter benefits
Parental leave
Bereavement leave
Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more!
Regular social outings with the team
Free Blank Street swag

Fulltime

Quality Manager

Implements quality assurance processes and verifies training and development act...

Location

Thailand , Bangkok

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major with 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major with 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Experience and/or knowledge of hotel business
Ability to understand quality management practices and teaches to others
Ability to understand data collection methods
Knowledge of budget preparation and the control of costs
Working knowledge of statistical measurement tools
Effective presentation skills
Detail orientation and analytical

Job Responsibility

Implements quality assurance processes and verifies training and development activities are strategically linked to the company's mission, vision, brand standards, and targets customer needs
Verifies employee satisfaction and focuses on continuous improvement at the property level
Champions the Quality function and builds support for change
Attends daily executive committee meetings to give real time updates on hotel performance
Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations
Coordinates weekly quality meetings focusing on guestVoice, top incidents, and business standard audits
Records, tracks, and communicates progress of quality related activities
Facilitates problem solving meetings and process improvement teams
Conducts monthly audit to verify compliance with company and brand standards
Partners with Learning & Development to train executive committee members and managers

Fulltime

Quality Manager

Dynamic and strategic Quality Manager role at W Sydney, the largest W Hotel in t...

Location

Australia , Sydney

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Experience and/or knowledge of luxury hotel environment
Ability to understand quality management practices and teaches to others with effective presentation skills
Knowledge of budget preparation and the control of costs
Previous background in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Strong understanding of Rooms and Beverage & Food Operations
Working knowledge of statistical measurement tools, data collection methods, using databases, guest review platforms, word processing, spreadsheet, graphic and statistical computer applications
Detail orientated and analytical skills with a strong eye for detail
Understanding of hotel systems such as Opera

Job Responsibility

Implement quality assurance processes and ensure all training and development activities are strategically linked to the company's mission and vision
Lead and implement quality assurance programs across all guest touchpoints
Drive compliance with brand standards and audits and looks at ways for continuous improvement initiatives for guest experience
Attend daily senior leadership meetings to give real time updates on hotel performance
Address guest incidences and attend monthly department meetings to enhance quality training
Partner with key stakeholders in the hotel and managers on problem solving, process improvement, and strategic planning techniques
Present and share weekly analysis on defect trends, guest feedback and provide recommendations on focus areas
Support operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.)
Stay visible and interface with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction

What we offer

Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
The best hotel training opportunities produced independently by W Sydney and internationally recognized training programs by Marriott International
Discounts on accommodation and food & beverage across Marriott International
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program
Birthday Leave

Fulltime

Pastry Cook II

Prepare ingredients and cook food according to recipes and standards. Perform va...

Location

United States , Amelia Island

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Prepare ingredients for cooking, including portioning, chopping, and storing food
Wash and peel fresh fruits and vegetables
Weigh, measure, and mix ingredients
Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist
Prepare cold foods
Operate ovens, stoves, grills, microwaves, and fryers
Test foods to determine if they have been cooked sufficiently
Monitor food quality while preparing food
Set up and break down work station
Serve food in proper portions onto proper receptacles

Job Responsibility

Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist
Operate ovens, stoves, grills, microwaves, and fryers
Test foods to determine if they have been cooked sufficiently
Monitor food quality while preparing food
Check and ensure the correctness of the temperature of appliances and food
Follow company, safety, and security policies
Report unsafe work conditions to manager
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to employee concerns

What we offer

Equal opportunity employer
Career growth opportunities
Being part of a global hospitality leader
Empowered to be creative, thoughtful, and compassionate
Learn and exemplify Gold Standards of The Ritz-Carlton

Fulltime

Chief Nursing Officer

Lifepoint Health has an opportunity for a Chief Nursing Officer. The CNO will ha...

Location

United States , Ottumwa

Salary:

Not provided

Copper Springs East

Expiration Date

Until further notice

Requirements

Licensed Registered Nurse with knowledge of nursing principles, theories and practice standards with verbal interpersonal and quantitative skills acquired through completion of at least a Bachelor's Degree in Nursing.
Master's Degree Required (MSN or MHA)
Must hold a valid, active nursing license in the state where the facility is located. A single-state or multi-state license is acceptable, provided it meets state requirements for practice.
Minimum of 3-5 years of CNO experience in an investor-owned healthcare organization.
Prior experience in Joint Commission preparation and survey process.

Job Responsibility

Ensures continuous and timely nursing services to patients
Ensures nursing standards, practices, policies, and procedures, in accordance with all applicable laws, regulatory and accreditation requirements are consistent with current research findings and national professional standards.
Directs nursing service Performance Improvement activities
Actively participates in hospital leadership functions
Collaborates with hospital leaders to design and provide patient care and services, including availability of sufficient, qualified nursing staff.
Develops, presents and manages budget for nursing services.
Develops and implements overall nursing plan consistent with hospital policies and objectives, to provide continuous nursing care and services.
Develops, implements, and interprets nursing and patient care policies, objectives and standards for measurement and maintenance of quality nursing care.
Develops, implements, and administers nursing services budget and expense control system.
Prepares master nursing services staffing plan.

What we offer

401k
flexible PTO
generous EIB
medical
dental
vision
tuition reimbursement
Employee Assistance Program

Fulltime

Quality and Admin Executive

Conduct quality assurance monitoring each period by closely monitoring and criti...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Conduct quality assurance monitoring
Provide consistency of quality assurance process
Recognize customer needs quickly
Deliver and implement department training and quality assurance initiatives
Monitor the progress of Quality Assurance Analyst work
Serve as subject matter expert
Assist on administrative responsibilities
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information

Job Responsibility

Organizing, composing and distributing correspondence to both employees and guests
Initial response and follow up to inquiries
Collecting and tracking problem resolution information

Fulltime

Assistant Director of Business & Development

The Assistant Director of Business & Development at Bvlgari Hotel Beijing will s...

Location

China , Beijing

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
No license or certification required

Job Responsibility

Perform general office duties to support Sales & Marketing
Prepare sales-related documents
Promote awareness of brand image
Gather materials and assemble information packages
Use sales techniques to maximize revenue
Enter, retrieve, reconcile, and verify information in software
Answer guest questions about property facilities/services
Serve as the point of contact for clients
Follow company policies and procedures
Maintain confidentiality of proprietary information

What we offer

Join a portfolio of brands with Marriott International
Be part of an inclusive, people-first culture
Work in a luxury hotel environment

Fulltime

Restaurant Assistant Manager

The ADD Restaurant Assistant Manager at The Shanghai EDITION is responsible for ...

Location

China , Shanghai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
at least 2 years of related work experience
at least 1 year of supervisory experience

Job Responsibility

Ensure staff is working together as a team to ensure optimum service and that guest needs are met
inspect grooming and attire of staff and rectify deficiencies
complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
inspect storage areas for organization, use of FIFO, and cleanliness
complete scheduled inventories and stock and requisition necessary supplies
monitor dining rooms for seating availability, service, safety, and well-being of guests
complete work orders for maintenance repairs
assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process
follow all company and safety and security policies and procedures

What we offer

Equal opportunity employer
access to opportunities
environment valuing diversity and inclusion
no discrimination on protected bases

Fulltime

Development Quality Assurer – Hospitality

360 Resourcing Solutions

Location:
United Kingdom , London

Category:
Education

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 16, 2026

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