Development Engineer 4

Comcast RDK Triage team is looking for a developers with 9 to 14 years industry experience, who can develop innovative solutions with multiple technologies. Candidate should have expertise development, analysing and interpreting data. Comcast is looking for a talented and dedicated CPE Engineer to assist in the triage field (customer) issues associated with deployed software on CPE devices along with machine data analysis. These devices use Comcast’s Reference Design Kit (RDK), which is deployed at Comcast on over 15 million devices spanning video and broadband. The CPE Engineer function is critical to the successful development and deployment of new features and fixes in versions of the RDK stack that get released to the field on a two week cadence. Comcast’s development environment is advanced and highly integrated. It uses industry standard tools that are combined effectively to support a fast-moving, agile development cycle. The combination of these tools running on cloud infrastructure, coupled with an effective use of Open Source code, allows Comcast to deliver features and products against aggressive timelines. Team core responsibility is to triage customer impacting problems, design automation to detect & triage problem with at most quality and accuracy, data analysis, software analysis etc. In brief, Field Triage team understands customer reported issues or identify s/w related issues using device logs, machine metrics, etc. Based on analysis s/w defect will be created with in depth analysis. Team member also identify the scenarios which the specific problem can be reproduced by QA team and work with them.While working on defect, field triage team member also understand the release changes including source code update based on need. They also provide root cause of the issue by analyzing the source code and work with Development team to fix it faster. By describing a brief role of field triage member, let’s be aware that, this is not S/W Testing or S/W development role, its much more challenging and analytics oriented work and comes with greater responsibility with respect to achieving best customer experience