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Responsible for planning and designing new software and web applications. Analyzes, tests and assists with the integration of new applications. Oversees the documentation of all development activity. Trains non-technical personnel. Assists with tracking performance metrics. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.
Job Responsibility:
Support and maintain existing IGA platforms (e.g., SailPoint) including system health, performance tuning, and issue resolution
Troubleshoot complex production issues related to user lifecycle, provisioning, role management, and access reviews
Perform root cause analysis and implement long-term corrective actions for recurring incidents
Partner with development, security, and operations teams to support secure, compliant identity services
Monitor and report on IGA service metrics to ensure SLAs and business expectations are met
Manage routine tasks such as role reviews, access certifications, rule updates, and policy enforcement
Document processes, workflows, technical configurations, and known issues
Provide support for application onboarding and ensure adherence to existing standards and governance frameworks
Participate in audits, compliance initiatives, and continuous improvement efforts
Requirements:
Bachelor’s degree in Information Security, Computer Science, or related field or equivalent work experience
8+ years of hands-on experience in Identity Governance & Administration (IGA) within a large enterprise
Working knowledge of IGA platforms such as SailPoint IdentityIQ, Saviynt, or Microsoft Entra ID
Experience supporting identity lifecycle automation, user provisioning, and access review processes
Familiarity with integration standards (e.g., REST APIs, SAML, OAuth) and identity-related protocols
Experience with troubleshooting Java-based connectors and scripting in BeanShell, PowerShell, or JavaScript
Strong understanding of RBAC, policy enforcement, and audit/reporting mechanisms
Ability to manage competing priorities in a fast-paced production environment
Excellent problem-solving and communication skills