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Development Assistant (Membership)

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360 Resourcing Solutions

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Location:
United Kingdom , Edinburgh

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Category:
Consulting

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Contract Type:
Not provided

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Salary:

30496.00 - 32743.00 GBP / Year ▼
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Job Description:

National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world. As an organisation our values are Creative, Inclusive, Collaborative and Forward-thinking. We are looking for an enthusiastic, organised, detail-orientated and customer-focussed individual with excellent communication skills to join our team as our Development Assistant (Membership). This is a database and supporter care position, ideally suited to someone who enjoys both working with data, systems and processes, taking pride in accuracy, consistency and excellent record-keeping; and providing a high standard of customer service. Alongside this, your friendly, professional customer service covering our Membership inbox and phone line will help to maintain National Museums Scotland’s high Membership retention rates and positive supporter experience.

Job Responsibility:

  • Provide administrative support to our individual giving programmes (primarily the Membership Programme) including processing new joiners and renewals, recording and acknowledging gifts
  • gathering and recording Gift Aid declarations
  • Manage our Membership phone line and inbox, and respond to Member, donor and public enquiries in a warm, timely, tactful and professional manner
  • Be responsible for the day-to-day administration of our Membership programme, including: Processing new Members and renewals, recording and acknowledging gifts and keeping accurate records on our CRM database (Tessitura)
  • Supporting the wider team with office administration and occasional event support
  • Ensuring timely and accurate supporter communications and acknowledgements via phone, email and post
  • Maintaining high standards of data quality to support the wider team with reporting, retention and stewardship

Requirements:

  • Communication skills including written, verbal, telephone and web communication
  • Administrative support skills, including accurate records management and ability to prioritise tasks within a fast-paced environment
  • Similar experience in a relevant environment (marketing, charity, fundraising etc)
  • Experience and confidence in using a Customer Relationship Management system
What we offer:
  • Generous Civil Service Pension Scheme
  • 28.5 days annual leave – rising to 33.5 after 5 years, plus an additional 8 paid days public holidays
  • Free access to national (and international) museums and exhibitions
  • A range of wellbeing benefits including Employee Assistance Programme 24/7
  • Access to all the above and more from day one of employment

Additional Information:

Job Posted:
May 11, 2026

Expiration:
May 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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