Development Administration Analyst - Officer Job at Citi (Mississauga)

Job Description

The Development Administration Analyst plays a pivotal role in bridging the gap between application development and enterprise technology risk and control frameworks. This position is designed to streamline application management processes, acting as a crucial partner and delegate for Application Managers to reduce their administrative burden. This role requires a unique blend of technical acumen and process expertise to navigate the complexities of application governance in a large, regulated enterprise, including the management of third-party vendor applications. The analyst will act as a 'pseudo Application Manager,' possessing excellent communication and stakeholder management skills. The core mission is to proactively manage administrative and compliance tasks, identify process improvement opportunities, and ensure development teams can operate efficiently while adhering to the highest standards of risk management and control.

Job Responsibility

Act as a delegate for Application Managers to navigate key institutional processes for a portfolio of applications
Coordinate, prepare, and track requests within internal governance and IT Service Management (ITSM) platforms for critical lifecycle events, including new application onboarding, inter-departmental application transfers, and infrastructure capacity requests
Manage application metadata and ensure its accuracy within the central Application Portfolio Management (APM) system, reflecting the correct risk posture, data classification, and ownership
Proactively manage the administrative execution of the firm's risk and control framework, ensuring adherence to performance metrics and timely task completion
Serve as a liaison between development teams, Application Managers, and control groups (e.g., Information Security, Enterprise Architecture)
Facilitate and track submissions for technology risk and control assessments and requests for using non-standard or restricted technologies
Ensure all necessary architecture sign-offs (e.g., for cloud environment onboarding) are completed on schedule by coordinating with the relevant stakeholders
Act as a primary administrative point of contact between internal technical teams and external software vendors
Coordinate the third-party risk assessment process for new and existing vendors, working alongside Information Security, Procurement, and Legal teams
Facilitate technical support sessions with vendors to troubleshoot application issues, and coordinate the deployment of vendor-supplied patches, upgrades and compliance
Maintain clear and accessible documentation for vendor contracts, support procedures, and key contacts
Collaborate with Information Security Officers and development teams to document and track compliance with key security requirements
Support the coordination of Application Vulnerability Assessments (AVA) and penetration testing, and monitor the remediation of identified findings in vulnerability management tools (e.g., Blackduck, Snyk, Checkmarx)
Assist in the management and maintenance of the application's Software Bill of Materials (SBOM) to ensure all third-party components are licensed, secure, and compliant
Develop and maintain comprehensive knowledge maps identifying key stakeholders, processes, and contacts for specific applications and Lines of Business (LOBs)
Create and refine knowledge bases for repeatable administrative and compliance tasks to drive efficiency and consistency
Identify and implement automation opportunities for repetitive tasks, such as evidence collection for audits or status report generation
Generate and distribute clear and concise status reports to keep Application Managers and other stakeholders informed of progress, potential risks, and upcoming deadlines related to compliance and administrative tasks

Requirements

2+ years of IT experience, with a minimum of 3+ years in a relevant Application Development, Production Support, or DevOps role
Demonstrable experience navigating large, complex enterprise environments with formal risk and control processes
Experience supporting the management of vendor-supplied applications, including coordinating with third-party support and internal risk assessment teams, is highly desirable
Excellent communication skills and a proven ability to liaise with a large number of diverse stakeholders, from technical developers to senior managers
Strong understanding of the full Software Development Lifecycle (SDLC) process, modern DevOps/DevSecOps principles, and system architecture
Exceptional ability to plan, organize, and manage a demanding workload, with the capacity to adjust quickly to changing priorities
Experience in the Capital Markets or a similar regulated financial domain is a significant advantage
Jira or equivalent agile tracking tool
Microsoft Excel (Intermediate to Expert) for data analysis and reporting
Bachelor's degree/University degree or equivalent experience

Nice to have

Experience with Project Management tools
Foundational knowledge of ITIL concepts
Familiarity with DevSecOps toolchains (e.g., Blackduck, Snyk, Checkmarx)
Experience with IT Service Management platforms (e.g., ServiceNow) and low-code automation tools

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Development Administration Analyst - Officer

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