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Meta Logo Meta · IT - Software Development

Developer Support Solutions Engineer

United States, Menlo Park 148000.00 - 206000.00 USD / Year · Job Posted March 13, 2026
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Job Description

As one of Meta's Developer Support Solutions Engineers, you will be part of a team responsible for supporting large-scale, highly-technical, internal products. You will be embedded in a team of internal product engineers where you will create self-service content, answer frontline support questions, represent the user in team meetings and product roadmaps, and drive AI quality and adoption.

Job Responsibility

  • Respond to and triage support questions from Meta engineers, ensuring timely and effective resolution of developer issues
  • Leverage AI-powered tools and analytics to diagnose, troubleshoot, and resolve technical challenges, continuously improving support quality and efficiency
  • Document, refine, and enhance developer support processes and workflows
  • proactively plan improvements and drive operational success
  • Collaborate cross-functionally with content engineers, product engineers, product managers, and leadership to deliver actionable customer feedback and surface data-driven insights that inform product feature and bug prioritization
  • Analyze support interactions to identify trends, automate repetitive tasks, and recommend process improvements using modern AI and automation technologies
  • Stay current with advancements in AI and developer tools, sharing insights, and fostering innovation within the developer community
  • Demonstrate technical writing skills by creating, editing, and following documentation and run-books to research and resolve customer issues
  • Educate and mentor team members on best practices for integrating Meta’s AI solutions, including onboarding, documentation, and hands-on developer support
  • Design, develop, and maintain small-scale tooling projects that enhance information access and support workflows for the DSS mission
  • Leverage AI technologies to test solutions, develop and configure agentic tools, and collaborate cross-functionally to advance AI adoption within developer support
  • Lead knowledge-sharing initiatives on AI technologies, fostering upskilling and innovation across the broader team
  • Contribute to development projects focused on improving content delivery and support systems, applying coding skills and technical expertise

Requirements

  • BA/BS degree in computer science, technical writing, physics, mathematics, or chemistry or equivalent experience
  • 3+ years experience with a programming language such as JavaScript, Objective-C, Java, PHP, Python, etc
  • 6+ years experience in developer support and/or developer outreach for a developer audience or equivalent experience
  • Technical understanding of the general development process of shipping code, testing and releasing to production
  • Demonstrated problem solving experience to rapidly assess, analyze, and resolve or troubleshoot issues, and distill solutions into clear and concise communications
  • Effective communication, organizational, and time management skills
  • Proven experience in building successful trusted partnerships while managing multiple assignments and/or responsibilities

Nice to have

  • 8+ years of experience in developer support, software engineering, or related technical roles
  • Experience working with AI/ML technologies, agentic tools, or automation platforms
  • Prior experience developing internal tooling or support automation solutions
  • Advanced proficiency in multiple programming languages and frameworks
  • Experience supporting internal enterprise products or platforms at scale
  • Demonstrated leadership in mentoring, educating, or upskilling engineering teams
  • Demonstrated analytical skills with experience using data-driven approaches to identify trends and drive process improvements
  • Familiarity with Meta’s internal support processes, tools, and developer ecosystem
  • Experience influencing product roadmaps through actionable feedback and data-driven insights

What we offer

  • bonus
  • equity
  • benefits
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