CrawlJobs Logo
Meta Logo Meta · IT - Software Development

Developer Support Solutions Engineer

United States, Bellevue 98000.00 - 142000.00 USD / Year · Job Posted February 16, 2026
Apply Position
Job Link Share

Job Description

As one of Meta's Developer Support Solutions Engineers, you will be part of a team responsible for supporting large-scale, highly-technical, internal products. You will be embedded in a team of internal product engineers where you will create self-service content, answer frontline support questions, represent the user in team meetings and product roadmaps, and drive AI quality and adoption.

Job Responsibility

  • Respond to and triage support questions from Meta engineers, ensuring timely and effective resolution of developer issues
  • Leverage AI-powered tools and analytics to diagnose, troubleshoot, and resolve technical challenges, continuously improving support quality and efficiency
  • Document, refine, and enhance developer support processes and workflows proactively plan improvements and drive operational success
  • Collaborate cross-functionally with content engineers, product engineers, product managers, and leadership to deliver actionable customer feedback and surface data-driven insights that inform product feature and bug prioritization
  • Analyze support interactions to identify trends, automate repetitive tasks, and recommend process improvements using modern AI and automation technologies
  • Stay current with advancements in AI and developer tools, sharing insights and fostering innovation within the developer community
  • Demonstrate technical writing skills by creating, editing, and following documentation and run-books to research and resolve customer issues
  • Educate and mentor team members on best practices for integrating Meta’s AI solutions, including onboarding, documentation, and hands-on developer support
  • Design, develop, and maintain small-scale tooling projects that enhance information access and support workflows for the DSS mission
  • Leverage AI technologies to test solutions, develop and configure agentic tools, and collaborate cross-functionally to advance AI adoption within developer support
  • Lead knowledge-sharing initiatives on AI technologies, fostering upskilling and innovation across the broader team
  • Contribute to development projects focused on improving content delivery and support systems, applying coding skills and technical expertise

Requirements

  • BA/BS degree in computer science, technical writing, physics, mathematics, or chemistry or equivalent experience
  • 3+ years experience with a programming language such as JavaScript, Objective-C, Java, PHP, Python, etc
  • 2+ years experience in developer support and/or developer outreach for a developer audience or equivalent experience
  • Technical understanding of the general development process of shipping code, testing and releasing to production
  • Demonstrated problem solving experience to rapidly assess, analyze, and resolve or troubleshoot issues, and distill solutions into clear and concise communications
  • Effective communication, organizational, and time management skills
  • Proven experience in building successful trusted partnerships while managing multiple assignments and/or responsibilities

Nice to have

  • 5+ years of experience in developer support, software engineering, or related technical roles
  • Experience working with AI/ML technologies, agentic tools, or automation platforms
  • Prior experience developing internal tooling or support automation solutions
  • Advanced proficiency in multiple programming languages and frameworks
  • Experience supporting internal enterprise products or platforms at scale
  • Demonstrated leadership in mentoring, educating, or upskilling engineering teams
  • Demonstrated analytical skills with experience using data-driven approaches to identify trends and drive process improvements
  • Familiarity with Meta’s internal support processes, tools, and developer ecosystem
  • Experience influencing product roadmaps through actionable feedback and data-driven insights

What we offer

  • bonus
  • equity
  • benefits
Meta - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Developer Support Solutions Engineer

8 matching positions

Solution Support Engineer

Provide technology consulting to external customers and internal project teams, ...
Location
Location
United States
Salary
Salary:
101900.00 - 234500.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of professional experience
  • Bachelor of Arts/Science or equivalent degree in computer science or related area
  • sufficient depth and breadth of technical knowledge to design and scope multiple deliverables
  • demonstrated innovation and communication of new deliverables and offerings
  • ability to develop solutions that enhance the availability, performance, maintainability and agility of a customer's enterprise
  • understanding of architectural dependencies of technologies in use in the customer's IT environment
  • ability to diagnose complex technical problems to their root cause
  • vendor or industry certification in at least one discipline area
  • ability to present domain-specific information during customer sales presentations
  • ability to manage teams and complete solution implementation
Job Responsibility
Job Responsibility
  • Verifying and implementing detailed technical design solutions
  • providing detailed technical designs for enterprise solutions
  • leading in technical assessment and delivery of specific solutions
  • coordinating implementation of new installations, designs, and migrations
  • engaging in technical problem solving across multiple technologies
  • managing bids and proposals in the sales lifecycle
  • managing team life cycle stages and encouraging knowledge sharing
  • proactively identifying new business opportunities.
What we offer
What we offer
  • health and wellbeing programs
  • comprehensive benefits suite
  • personal and professional development programs
  • unconditional inclusion
  • career growth opportunities.
  • Fulltime
Read More
Arrow Right

Developer Success Engineer

Vercel is hiring a Developer Success Engineer (DSE) to accelerate adoption and u...
Location
Location
Salary
Salary:
Not provided
vercel.com Logo
Vercel
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in frontend development, technical support, solutions engineering, or customer-facing technical role
  • Strong knowledge of Next.js, React, and modern web performance best practices
  • Familiarity with troubleshooting frontend build systems, serverless runtimes, and API integrations
  • Ability to diagnose complex technical issues and provide structured recommendations with empathy and clarity
  • Strong communication skills—you can explain technical concepts clearly in writing, async channels, and live conversations
  • Must have used Vercel or Next.js, or a comparable platform
  • Passion for helping developers succeed by delivering clear guidance, reducing friction, and creating scalable resources
Job Responsibility
Job Responsibility
  • Lead customers—from fast-paced startups to established enterprises—through defined technical motions that accelerate their adoption and launch on Vercel
  • Provide implementation guidance to ensure deployments follow best practices for builds, caching, web performance, and cost efficiency
  • Troubleshoot and resolve technical challenges related to Next.js, serverless functions, build pipelines, and integrations
  • Identify and unblock opportunities for customer growth and expansion
  • Author and maintain resources—including internal playbooks, external documentation, and knowledge base articles—that scale learnings across internal teams and customers
  • Partner with Sales, Support, and Product teams to escalate complex issues, close feedback loops, and influence product improvements
  • Spot patterns in customer challenges and proactively recommend optimizations or new motions that improve adoption at scale
What we offer
What we offer
  • Competitive compensation package, including equity
  • Inclusive Healthcare Package
  • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
  • Flexible Time Off
  • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed
  • Fulltime
Read More
Arrow Right

Senior Mechanical Engineer: Test Development Engineering

As a Senior Mechanical Engineer in Test Development Engineering, you will play a...
Location
Location
United States , South Jordan, Utah
Salary
Salary:
Not provided
cricut.com Logo
Cricut
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Mechanical Engineering, Mechatronics, or a related field
  • 10+ years of experience in mechanical design, test and calibration equipment development, or precision metrology systems
  • Proficiency in CAD software (Creo, SolidWorks) and related engineering analysis tools (FEA, tolerance analysis)
  • Strong understanding of mechanical systems, pneumatic and electromechanical integration, and manufacturing processes
  • Deep knowledge of measurement science, tolerance analysis, and statistical methods for calibration and product qualification
  • Experience in test system design, metrology instrumentation, and mechanical calibration processes
  • Hands-on experience with mechanical test setups, data acquisition, and troubleshooting of measurement systems
  • Excellent analytical, problem-solving, and documentation skills
  • Strong communication skills and ability to lead cross-functional technical efforts
Job Responsibility
Job Responsibility
  • Conceptualize, design, and document assembly jigs, test fixtures, and precision metrology systems to support both production and validation testing
  • Develop custom calibration and test instruments, including mechanical, pneumatic, and electro-mechanical assemblies for high-accuracy measurements
  • Integrate sensors, load cells, displacement transducers, pressure gauges, and other instrumentation into test systems to support product calibration and verification
  • Collaborate with cross-functional teams (Design, Manufacturing, Quality, Calibration Labs, and Contract Manufacturers) to define test requirements and system capabilities
  • Utilize CAD software (Creo, SolidWorks) to create detailed 3D models and drawings of mechanical systems, with GD&T applied for precision alignment and repeatability
  • Generate and maintain Requirement Documents, Calibration Procedures, and Test System Specifications to ensure alignment between product and test design intent
  • Participate in supplier design reviews and qualification of external test and calibration equipment
  • Develop and validate test procedures, calibration methods, and verification plans for measurement systems and mechanical fixtures
  • Ensure measurement system analysis (MSA), gage R&R, and traceability to NIST or equivalent standards in all calibration processes
  • Conduct statistical evaluations of test data to assess system reliability, repeatability, and reproducibility
What we offer
What we offer
  • competitive Medical, Dental, and Vision coverage
  • 401(k) match
  • generous PTO
  • tuition reimbursement
  • yearly lifestyle stipend
  • exclusive employee discounts
  • Fulltime
Read More
Arrow Right

Senior Partner Solutions Engineer

We are looking for a Senior Partner Solutions Engineer to join our partnerships ...
Location
Location
United States
Salary
Salary:
168000.00 - 230000.00 USD / Year
vercel.com Logo
Vercel
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passionate about building first-class user experiences on the web
  • Strong understanding of web architecture, frontend development, and serverless computing
  • 4+ years of experience as a solutions engineer advising or consulting engineering teams
  • 6+ years of experience building and launching frontend applications using Next.js or React
  • Built and launched digital storefronts that integrated enterprise ecommerce platforms
  • Experienced in developer relations, from training sessions and talks to producing technical content
  • Results-driven mindset and experience working in a fast-paced environment
  • Comfortable working with remote, globally distributed cross-functional teams
  • Excellent communication skills and experience building and maintaining strong relationships with stakeholders
  • Experience driving the adoption of web technology or previous pre-sales experience
Job Responsibility
Job Responsibility
  • Serve as subject matter expert on Vercel and Next.js to strategic partner engineering teams and leadership
  • Identify strategic opportunities for technical partnerships and build joint solutions to deliver business outcomes
  • Align technical roadmaps, integrations, and ecosystem strategies with partners and Vercel’s teams
  • Create and deliver technical training and enablement on Next.js and Vercel best practices
  • Support partner engineering teams in building and launching frontend applications on Vercel
  • Work alongside sales engineering teams and build templates and prototypes that highlight Vercel with its partners to prospects and customers
  • Perform technical audits of Vercel applications to optimize performance and user experience
  • Build Next.js templates and solutions that equip partners communities with the best practices on integrating Vercel with partner products
  • Present technical workshops and demonstrations at in-person events, conferences, and live webinars
  • Champion DevRel initiatives including content creation, training, and community engagement for partners
What we offer
What we offer
  • Competitive compensation package, including equity
  • Inclusive Healthcare Package
  • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
  • Flexible Time Off
  • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

This role has been designed as ‘Hybrid’ with an expectation that you will work o...
Location
Location
Japan , Tokyo
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent
  • Typically 2-4 years experience
  • Using appropriate engineering design tools and software packages to design components and solutions
  • Ability to apply analytical and problem solving skills
  • Understanding of material properties and hardware, software, and electrical component design
  • Using empirical analysis, modeling and testing methodologies to validate product designs and specifications
  • Strong written and verbal communication skills
  • mastery in English and local language
  • Ability to effectively communicate design proposals and negotiate options
Job Responsibility
Job Responsibility
  • Designs portions of engineering solutions utilizing multiple engineering disciplines for products, systems, software, and solutions based on established engineering principles and in accordance with development technology practices and guidelines
  • Develops and implements parameters and test plans for existing designs, including validation of mechanical, electrical, software, and other engineering specifications and requirements
  • Collaborates and communicates with internal and outsourced development partners on engineering design and development
  • Participates as a member of project team of other engineers and internal and outsourced development partners to develop reliable, cost effective and high quality solutions for low to moderately- complex products
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

This role has been designed as ‘Hybrid’ with an expectation that you will work o...
Location
Location
Japan , Tokyo
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent
  • Typically 0-2 years experience
  • Experience or understanding of appropriate engineering design tools and software packages
  • Good analytical and problem solving skills
  • Basic understanding of material properties and hardware and electrical component design
  • Good written and verbal communication skills
  • mastery in English and local language
Job Responsibility
Job Responsibility
  • Designs portions of engineering solutions utilizing multiple engineering disciplines for products, systems, software, and solutions based on established engineering principles and in accordance with provided specifications and requirements
  • Implements established test plans for existing designs, including validation of mechanical, electrical, software, and other engineering specifications and requirements
  • Develops understanding of and relationship with internal and outsourced development partners on engineering design and development
  • Participates as a member of project team of other engineers and internal and outsourced development partners to develop reliable, cost effective and high quality solutions for low to moderately- complex products
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

L3 JTAC Technical Support Engineer

This role has been designed as ‘Hybrid’ with an expectation that you will work o...
Location
Location
Romania , Bucharest
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent
  • Typically 4-6 years experience
  • Using appropriate engineering design tools and software packages to design components and solutions
  • Strong analytical and problem solving skills
  • Understanding of material properties and hardware, software, and electrical component design
  • Using empirical analysis, modeling and testing methodologies to validate product designs and specifications
  • Excellent written and verbal communication skills
  • mastery in English and local language
  • Ability to effectively communicate product architectures, design proposals and negotiate options at management levels
Job Responsibility
Job Responsibility
  • Designs engineering solutions utilizing multiple engineering disciplines for products, systems, software, and solutions based on established engineering principles and in accordance with development technology practices and guidelines
  • Develops and implements parameters and test plans for new and existing designs, including validation of mechanical, electrical, software, and other engineering specifications and requirements
  • Collaborates and communicates with management, internal, and outsourced development partners regarding design status, project progress, and issue resolution
  • Leads a project team of other engineers and internal and outsourced development partners to develop reliable, cost effective and high quality solutions for moderately- complex products
  • Represents the mechanical/thermal team for all phases of larger and more-complex development projects
  • Provides guidance and mentoring to less- experienced staff members
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Manager, Customer Solutions Engineering

Customer support is on the very front-lines of assisting our dbt Cloud customers...
Location
Location
Australia
Salary
Salary:
203000.00 - 246000.00 AUD / Year
getdbt.com Logo
dbt Labs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive experience in technical support or engineering, preferably with enterprise-level customers in a SaaS environment
  • A proven track record of building and leading high-performing technical support or engineering teams
  • Exceptional problem-solving skills, with a capacity to handle complex technical issues and provide effective solutions
  • Excellent communication and interpersonal skills, capable of navigating diverse cultural and regional nuances within a global team
  • Adeptness at project and program management, with a keen ability to organize, prioritize, and manage cross-functional projects
Job Responsibility
Job Responsibility
  • Lead and develop a team of Customer Solutions Engineers across the APJ regions, ensuring high-quality technical support for enterprise customers
  • Strategize and implement support processes to enhance support operations, facilitating smooth and efficient issue resolution
  • Foster a culture of continuous learning and professional growth within your team, ensuring they are equipped to support the evolving landscape of dbt Cloud and the modern data stack
  • Collaborate with cross-functional teams to enhance customer satisfaction, drive product adoption, and ensure a seamless customer experience
  • Monitor and analyze team performance, providing regular feedback and coaching to improve efficiency and effectiveness
  • Advocate for customers within the organization, ensuring their needs and feedback influence product development and innovation
  • Lead by example, offering hands-on support and guidance to both customers and team members, driving towards excellence in every interaction
What we offer
What we offer
  • Unlimited vacation
  • 401k w/3% guaranteed contribution
  • Excellent healthcare
  • Paid Parental Leave
  • Wellness stipend
  • Home office stipend
  • Fulltime
Read More
Arrow Right