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JFrog Logo JFrog · IT - Software Development

Developer Support Engineer

Israel, Netanya · Job Posted February 01, 2026
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Job Description

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate. We are looking for top-notch Developer Support Engineers, to be partners rather than just employees and be the technical focal point for JFrog customers.

Job Responsibility

  • Troubleshoot and Investigate complex customer’s CI/CD scenarios and provide innovative solutions for their requirements
  • Develop scripts in Bash, Python, Groovy for debugging and automating
  • Set up JFrog applications and 3rd party products in various development environments
  • Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
  • Reproduce customer scenarios and fill relevant bugs/features
  • Maintaining and improving a knowledge base of known issues and solutions
  • Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
  • Ability to work in flexible hours and weekends while needed

Requirements

  • BSc or equivalent in Computer Science, Computer Engineering, or a related technical field
  • 2+ years of hands-on experience in technical roles (e.g., Tier 3 Support, NOC, Production Engineer, or Junior DevOps/SRE)
  • Proven ability to manage complex, escalated cases, involving multiple architectures across multiple platforms
  • Deep experience in Linux (System Administration, Bash scripting, file systems)
  • Strong technical software-related debugging skills (Log analysis, root cause analysis, stack trace reading)
  • Ability to read and debug code in Java or another compiled language
  • Excellent spoken and written English

Nice to have

  • Knowledge/experience with: Databases (SQL), LDAP, NGINX, Apache Tomcat
  • Familiarity with the modern DevOps stack and lifecycle, including experience with CI/CD tools (Jenkins, GitHub Actions), Containerization (Docker, Kubernetes), Cloud Infrastructure (AWS/Azure), and IaC (Terraform)
  • Graduates of advanced DevOps certification programs
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