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At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate. We are looking for top-notch Developer Support Engineers, to be partners rather than just employees and be the technical focal point for JFrog customers.
Job Responsibility:
Troubleshoot and Investigate complex customer’s CI/CD scenarios and provide innovative solutions for their requirements
Set up JFrog applications and 3rd party products in various development environments
Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
Reproduce customer scenarios and fill relevant bugs/features
Maintaining and improving a knowledge base of known issues and solutions
Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
Ability to work in flexible hours and on weekends while needed
Develop scripts in Bash, Python, Groovy for debugging and automating
Requirements:
BS or equivalent in Computer Science, Computer Engineering, Management Information Systems, or Information Technology, plus 2 years or similar experience
Customer-facing experience, 3-5+ years
Able to manage complex, escalated cases, involving multiple architectures across multiple platforms