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LiveKit Logo LiveKit · IT - Administration

Developer Support Engineer

India · Job Posted January 09, 2026
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Job Description

We’re hiring a Developer Support Engineer to be the first line of technical support for the thousands of developers building with LiveKit. You’ll respond to inbound requests, triage and diagnose issues, and ensure developers receive fast, accurate, and empathetic help, whether through direct responses or by routing problems to the right internal teams. This role is ideal for someone who thrives in a fast-paced, highly technical environment, has a deep curiosity about how things work, and takes pride in creating clarity out of chaos. You’ll collaborate closely with our Developer Success, Engineering, and Sales teams to make sure every developer gets the help they need and that their feedback informs how we build.

Job Responsibility

  • Serve as the first point of contact for developer inquiries across support channels (tickets, community, Slack, email)
  • Triage and prioritize inbound issues, ensuring clear ownership and timely responses
  • Reproduce and validate issues where possible, collecting logs, SDK versions, and environment details
  • Provide initial troubleshooting or workarounds to unblock customers quickly
  • Escalate more complex issues to internal teams with crisp summaries and context
  • Document learnings and contribute to internal and external knowledge bases
  • Identify trends or recurring issues and collaborate with the team to improve documentation, tooling, and product experience

Requirements

  • 2–4 years of experience in developer support, technical support, or a customer-facing engineering role
  • Strong problem-solving skills with a methodical approach to debugging
  • Familiarity with APIs, SDKs, and networking basics (HTTP, WebRTC, WebSocket, SIP)
  • Clear written and verbal communicator who can explain technical details concisely
  • Comfortable using tools like Postman, curl, Wireshark, and browser dev tools
  • Curious and empathetic, always keeping the developer’s perspective in mind

Nice to have

  • Experience with real-time infrastructure frameworks and protocols such as WebRTC, SIP, or cloud communications APIs
  • Familiarity with AI and agent platforms, including voice AI systems or frameworks that combine speech, reasoning, and real-time interaction
  • Experience using ticketing or issue-tracking tools like Linear, Jira, or Zendesk
  • Basic scripting or automation experience for improving internal workflows or triage efficiency

What we offer

  • Competitive salary and equity package
  • Health, dental, and vision benefits
  • Flexible vacation policy
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