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JFrog Logo JFrog · IT - Software Development

Developer Support Engineer

India, Bangalore · Job Posted February 16, 2026
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Job Description

Be part of a team where your work takes center stage, shaping the future of software development. At JFrog, we solve critical challenges for leaders like Amazon, Google, and Netflix. Every day brings opportunities to innovate and push boundaries in a fast-moving, frogward-thinking culture. If you want your work to matter and thrive on nonstop innovation, JFrog is your place.

Job Responsibility

  • Troubleshoot and Investigate complex customer CI/CD scenarios and provide innovative solutions for the concerns/requests raised
  • Develop scripts in Bash, Python, and Groovy for debugging and automating
  • Set up JFrog applications and 3rd party products in various development environments
  • Analyse log files, thread dumps, HTTP traffic, JVM and OS parameters
  • Reproduce customer scenarios and fill relevant bugs/features
  • Maintaining and improving a knowledge base of known issues and solutions
  • Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
  • Ability to work flexible hours and weekends as needed

Requirements

  • 2+ years of relevant experience in technical support
  • Understanding of Java or other compiled language
  • Experience in customer-facing roles
  • Experience in Linux
  • Able to manage complex, escalated cases involving multiple architectures across multiple platforms
  • Strong technical software-related debugging skills
  • Knowledge/experience with databases, LDAP, NGINX, Apache Tomcat
  • Experience in the DevOps industry
  • Experience in AWS OR azure or GCP is required
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