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Developer Support Engineer

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JFrog

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Location:
United States , Atlanta

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

90000.00 - 95000.00 USD / Year
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Job Responsibility:

  • Troubleshoot and Investigate complex customer’s CI/CD scenarios and provide innovative solutions for their requirements
  • Develop scripts in Bash, Python, Groovy for debugging and automating
  • Set up JFrog applications and 3rd party products in various development environments
  • Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
  • Reproduce customer scenarios and fill relevant bugs/features
  • Maintaining and improving a knowledge base of known issues and solutions
  • Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
  • Ability to work in flexible hours and on weekends while needed

Requirements:

  • BS or equivalent in Computer Science, Computer Engineering, Management Information Systems, or Information Technology, plus 2 years or similar experience
  • Customer-facing experience, 3-5+ years
  • Able to manage complex, escalated cases, involving multiple architectures across multiple platforms
  • Experience in Linux - Mandatory
  • Strong technical software-related debugging skills - Mandatory
  • Understanding of Java or other compiled language - Mandatory
  • Knowledge/experience with databases, LDAP, Apache https, Apache Tomcat - Advantage
  • Experience with networking and reverse proxy (nginx/httpd) - Advantage
  • Experience in the DevOps industry - Advantage
  • Spanish speaking skills - preferred

Nice to have:

  • Knowledge/experience with databases, LDAP, Apache https, Apache Tomcat
  • Experience with networking and reverse proxy (nginx/httpd)
  • Experience in the DevOps industry
  • Spanish speaking skills
What we offer:
  • Base salary
  • Equity package of restricted stock units (RSU)
  • Employee Stock Purchase Plan
  • medical
  • dental
  • vision
  • retirement
  • wellness

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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