Developer Concierge, Citi

Citi

Location:
United Kingdom, Belfast

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Markets Developer Concierge Service Professional is a seasoned professional role using technical and analytical skills to support Developers to resolve a technical and process issues that impede their productivity. Our vision is to create a positive experience for developers, and to remove all of the roadblocks causing frustration and impeding the delivery of high quality, secure code. Our purpose is to become trusted service providers, ISAs and development tools specialists, as well personal champions for developers to positively impact their development experience, enhancing their creativity and job satisfaction.

Job Responsibility:

Support Developers to resolve technical and process issues that impede their productivity
Filter, prioritize and validate potentially complex and dynamic material from multiple sources
Create a positive experience for developers
Remove roadblocks causing frustration and impeding the delivery of high quality, secure code
Help developers navigate, simplify and stabilise Citi tools and processes
Enable developers to raise issues with minimum effort to track progress
Use statistics to drive automation of key developer pain points

Requirements:

Previous experience in an Development or DevOps role
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders
Bachelor’s/University degree or equivalent experience

Additional Information:

Job Posted:
August 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Developer Concierge