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Dev Ops Support Engineer

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New Relic

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Location:
Ireland , Dublin

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! As a New Relic Support Engineer, you know more about our products than any other function and feel a sense of pride and satisfaction in helping customers through their never-seen-before technical issues. We are serious about keeping our skills sharp so that we can provide outstanding assistance in a constantly evolving technical landscape. We emphasise training, knowledge, and customer empathy—your learning opportunities will never end.

Job Responsibility:

  • Collaborate with other Support Engineers to creatively and relentlessly solve customer problems while honing your technical skills
  • Use your insight and imagination to help us identify recurring or systemic problems and suggest ways we might address them
  • Provide superior end-user software support via email, phone, and social media
  • Help customers with installation, configuration, and data exploration requests related to our infrastructure products, with a strong focus on Kubernetes and other containerized environments

Requirements:

  • A passion for delighting customers, even when they're having a bad day
  • A hunger for knowledge and a strong curiosity about new software technology
  • Proven experience delivering superior end-user software support
  • Has experience with web technologies and cloud infrastructures: Web Servers (Windows or Linux), OS Distributions, network and systems troubleshooting tools, and cloud hosting services like AWS, Azure, Google, etc.
  • Has deep working knowledge of container management software such as Docker, Kubernetes, GKE, AKS and EKS
  • A good understanding of Linux-based web hosting and Linux environments (services, permissions, and file manipulation)
  • Proven experience troubleshooting complex Kubernetes workloads and distributed systems
  • Collaborates easily across teams or disciplines to solve problems
  • An independent and unrestricted right to work in the EU/Ireland

Nice to have:

  • Prior experience in a DevOps, Software Engineering, or Technical Support role
  • Certifications in AWS, GCP, Azure, or Kubernetes (CKA, CKAD, CKS)
  • Familiarity with New Relic infrastructure products
  • Comfort in analyzing and interpreting system/application logs
  • Experience in general networking troubleshooting tools (ping, tracert, MTR etc)
  • Familiarity with OpenTelemetry and contributing to open-source observability projects
What we offer:
  • Fostering a diverse, welcoming and inclusive environment
  • A flexible workforce model (fully office-based, fully remote, or hybrid)

Additional Information:

Job Posted:
January 03, 2026

Work Type:
On-site work
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