Dev Escalation Engineer Jobs

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Dev Escalation Engineer builds from the ground up to meet the needs of mission-critical applications, and is always looking for innovative approaches to deliver end-to-end technical solutions to solve customer problems. Brings technical thinking to break down complex data and to engineer new ideas and methods for solving, prototyping, designing, and implementing cloud-based solutions. Collaborates with project managers and development partners to ensure effective and efficient delivery, deployment, operation, monitoring, and support of Cloud engagements.

Job Responsibility:

Serve as the final escalation point for advanced technical issues from support and customer success teams
diagnose and resolve deep technical issues across .NET or Golang applications, systems, and networks
work on network and protocols heavy systems
perform log analysis, code review, and root cause analysis to drive permanent solutions
collaborate with product and engineering teams to communicate customer needs and influence fixes or enhancements
provide direct support to enterprise customers during escalated incidents, ensuring resolution and customer satisfaction
create technical documentation, knowledge base articles, and post-incident reports (RCAs)
identify recurring issues and work proactively to prevent future escalations
act as a technical mentor to support engineers and provide guidance during troubleshooting
ensure clear and timely communication with internal stakeholders and customers during issue resolution

Requirements:

7 to 10 years of experience in technical support, escalation engineering, or software development
solid understanding of networking concepts – TCP/IP, DNS, UDP, RDP, firewalls, load balancers, VPNs
strong expertise in .NET (C#) or Golang – capable of reading and debugging code
proven experience in troubleshooting and debugging production systems
understanding and experience with cloud-based systems and deployments
excellent problem-solving skills and attention to detail
strong communication and interpersonal skills, with the ability to explain complex technical issues clearly
experience working in customer-facing roles with enterprise clients

Nice to have:

Cloud Architectures
Cross Domain Knowledge
Design Thinking
Development Fundamentals
DevOps
Distributed Computing
Microservices Fluency
Full Stack Development
Release Management
Security-First Mindset
User Experience (UX)

What we offer:

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
programs catered to helping reach career goals
unconditional inclusion

Additional Information:

Job Posted:
December 01, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Dev Escalation Engineer