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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Software Development

Dev Escalation Engineer

India, Bangalore · Job Posted November 30, 2025
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Job Description

Dev Escalation Engineer will build from the ground up to meet the needs of mission-critical applications, and is always looking for innovative approaches to deliver end-to-end technical solutions to solve customer problems. Brings technical thinking to break down complex data and to engineer new ideas and methods for solving, prototyping, designing, and implementing cloud-based solutions. Collaborates with project managers and development partners to ensure effective and efficient delivery, deployment, operation, monitoring, and support of Cloud engagements.

Job Responsibility

  • Serve as the final escalation point for advanced technical issues from support and customer success teams
  • Diagnose and resolve deep technical issues across .NET or Golang applications, systems, and networks
  • Work on network and protocols heavy systems
  • Perform log analysis, code review, and root cause analysis to drive permanent solutions
  • Collaborate with product and engineering teams to communicate customer needs and influence fixes or enhancements
  • Provide direct support to enterprise customers during escalated incidents, ensuring resolution and customer satisfaction
  • Create technical documentation, knowledge base articles, and post-incident reports (RCAs)
  • Identify recurring issues and work proactively to prevent future escalations
  • Act as a technical mentor to support engineers and provide guidance during troubleshooting
  • Ensure clear and timely communication with internal stakeholders and customers during issue resolution

Requirements

  • 7 to 10 years of experience in technical support, escalation engineering, or software development
  • Solid understanding of networking concepts – TCP/IP, DNS, UDP, RDP, firewalls, load balancers, VPNs
  • Strong expertise in .NET (C#) or Golang – capable of reading and debugging code
  • Proven experience in troubleshooting and debugging production systems
  • Understanding and experience with cloud based systems and deployments
  • Excellent problem-solving skills and attention to detail
  • Strong communication and interpersonal skills, with the ability to explain complex technical issues clearly
  • Experience working in customer-facing roles with enterprise clients

Nice to have

  • Cloud Architectures
  • Cross Domain Knowledge
  • Design Thinking
  • Development Fundamentals
  • DevOps
  • Distributed Computing
  • Microservices Fluency
  • Full Stack Development
  • Release Management
  • Security-First Mindset
  • User Experience (UX)

What we offer

  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
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