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Destination Services Advisor working on board Marella Cruises. You will put all customers at the heart of our business and constantly be a ‘maker of happy’ by creating unforgettable holiday experiences.
Job Responsibility
Supporting daily delivery and efficient running of Destination Services operation and promotion of future cruises onboard allocated vessel
Supporting Destination Services Manager and Assistant Destination Services Manager to promote, administer and deliver excursion programme and future holiday sales
Maintaining high level of customer service whilst displaying ideals of Marella Cruises to enhance passenger's enjoyment and maximise revenue
Ensuring provision of independent advice and support for general operation onboard
Requirements
Customer driven and positive individual
Confident and fun personality with a strong commitment to achieve targets and overcome challenges
Accountability to achieve customer service satisfaction scores through supreme knowledge of shore excursion program, destinations and fleet deployment
Willingness to engage and collaborate with internal and external parties