Destination Experience Specialist

• Provide customer service and visitor information to visitor and residents at various locations (Downtown, El Paso International Airport, and mobile visitor center at offsite events)
• Participate in general visitor information center functions including but not limited to creating itineraries for visitors based on requests, provide driving and walking directions, information on upcoming events, etc.
• Keep brochure racks stocked and brochures ordered as needed
• Must maintain a clean and organized visitor information center
• Duties might include selling items such as postcards and other retail promotional items
• Answer and appropriately route incoming telephone calls
• Record detailed messages from callers and/or visitors
• Must be able to work holidays and weekends
• Act as handler for Amigo Man, city mascot
• Acts as a docent for tours to the public as needed
• Work various locations including offsite events with the public
• Provide directional information for travelers at El Paso International Airport Visitor Center
• Act as a docent for prescheduled tours of downtown El Paso or other attractions as needed
• Assist administration during meetings, conventions, and events, as necessary
• Promote events, programs, and social media channels for Destination El Paso
• Aid in planning and execution of Visit El Paso events
• Track and record phone call, FaceTime, and walk-in interactions
• Perform other duties as assigned

• High School Diploma or GED
• Must have good knowledge of the city of El Paso and customer service
• Must have the ability to understand and follow oral and written instructions
• Ability to tactfully handle irate tourists and residents
• Ability to establish and maintain effective working relationships with fellow employees and the public
• Spanish preferred but not required
• Must be able to lift more than 30 lbs. and sit for a long period of time
• Must have a valid driver’s license
• Must drive to the various Visitor Information Centers and offsite events

Spanish preferred but not required