This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.
Job Responsibility:
Maintaining device compliance and health
tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues
Supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.)
Requirements:
Monitor incident queues for issues and take ownership and assist customers as required
Keep all support tickets up to date and well documented
As required, provided documentation on issue resolution for other teams
Monitor and report on PC issues, escalate issues
work with other teams including SCCM, Active Directory, Security, and the IT Service Desk