Desktop Tier 2 Technician Job at AAC (Rockville)

Desktop Technician – Mid Level

Under general supervision, the Desktop Support Specialist provides friendly, cus...

Location

United States , Orange

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

2–3+ years of Tier 1–2 desktop or help desk experience in a Microsoft environment
Strong working knowledge of Microsoft Office Suite and Windows OS troubleshooting
Foundational understanding of Intune, Config Manager, and Active Directory
Excellent communication and interpersonal skills, with the ability to stay friendly, patient, and helpful under pressure
Self-motivated, curious, and eager to learn and grow into future IT roles
Team-oriented with a “roll up your sleeves” attitude—no “bare minimum” mentality
Must work on-site five days per week
Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience

Job Responsibility

Deliver exceptional customer service and technical support primarily over the phone, with some in-person assistance
Troubleshoot and resolve hardware, software, and connectivity issues, ensuring timely documentation in the ticketing system
Support and maintain Windows desktop environments, including Microsoft 365, Intune, Configuration Manager, and Active Directory
Perform computer imaging, upgrades, installations, and configuration changes
Assist with audiovisual setup and other technology needs for presentations and meetings
Participate in planning and implementing desktop-related projects, rollouts, and preventive maintenance
Coordinate third-party vendor support as needed

What we offer

Medical benefits
Paid vacation
Paid holidays
401K

Fulltime

Desktop Support Technician

Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, op...

Location

United States , Rockville

Salary:

Not provided

AAC

Expiration Date

Until further notice

Requirements

Requires a high school diploma/GED and 3+ years of Desktop Support experience
Must have experience imaging new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC’s, laptops, tablets, printers), PC operating systems, (Windows 10/11, MacOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, smart phones, and other standard end user managed tools and peripherals
Must have demonstrated experience supporting a Windows 10/11 environment
ITSM ticketing system experience required
Demonstrated ability to communicate orally and in writing
Must have a positive and patient customer service attitude
Must be able to work independently and within a team
Must be able to attain agency suitability clearance prior to start date

Job Responsibility

Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, operating systems (Windows and MacOS), email, standard end user applications, printers, smart phones/mobile devices, and other standard end user managed tools, HW, and peripherals
Provisions and de-provisions equipment and accounts in support of end user on- and off-boarding
Supports system refresh, images new computers using a standard-image, and securely wipes hard drives upon deprovisioning
Documents, tracks, resolves, and reports on incidents and requests using ServiceNow
Escalates incidents to the appropriate team when the incident cannot be resolved by Tier 2

Fulltime

Deskside Technician

Provide Tier 2 desktop support (telephone, deskside, remote) to users related to...

Location

United States , Washington

Salary:

Not provided

AAC

Expiration Date

Until further notice

Requirements

Requires a high school diploma/GED and a minimum of five years of experience
Requires advanced experience supporting standard office computing equipment (PC’s, laptops, tablets, mobile devices, printers), operating systems (e.g., Windows 10 & 11, macOS, iOS, Android), Microsoft Office Suite/O365, standard business software applications, remote access tools (e.g., Cisco AnyConnect), VPN and secure remote connectivity (RSA SecurID), and Active Directory
Must have experience with Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune
Must have an understanding of physical, network, and application layers
familiarity with TCP/IP tools and protocol commands to resolve technical issues
ITSM ticketing system experience required
Must be able to lift up to 50 pounds
Occasional travel outside of the DMV may be required
Ability to communicate orally and in writing
Must have a positive and patient customer service attitude

Job Responsibility

Provide Tier 2 desktop support (telephone, deskside, remote) to users related to their hardware, network connectivity, operating systems, email, end user and business applications, printers, smart phones/mobile devices, and other standard end user managed tools, hardware, and peripherals
Provision and de-provision equipment and accounts in support of end user on- and off-boarding
Support system refreshes, image new computers using a standard-image, and securely wipe hard drives upon deprovisioning
Troubleshoot, document, track, resolve, and report on incidents and requests using the ITSM
Must have advanced technical understanding of the technical environment, including applications, operating systems, machine configurations, and networked devices
Experience troubleshooting core services (file, email, print, web, applications, and network)
Escalates incident to the appropriate team when the incident cannot be resolved by Tier 2

Fulltime

Tier 2 Deskside Technician

Provides Tier 2 desktop support to users for PC, server, mainframe applications,...

Location

United States , Fort Meade

Salary:

Not provided

AAC

Expiration Date

Until further notice

Requirements

Requires a bachelor’s degree and a minimum of ten years of IT experience
At least six years must be specialized in Tier 2 support and relevant to the job description
Additional education or 4 years of experience may be substituted for some education/experience requirements
Required experience includes imaging of new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC’s, laptops, mobile devices, printers), PC operating systems, (e.g., Windows 10/11, iOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, and other standard end user managed tools and peripherals
ITSM ticketing system experience required (e.g., Remedy, ServiceNow)
Must have an active DOD Secret security clearance
Must have an active Security+ certification
Must have a positive and patient customer service attitude, and the ability to effectively communicate orally and in writing
Must be able to work independently and within a team

Job Responsibility

Provides Tier 2 desktop support to users for PC, server, mainframe applications, and hardware including but not limited to operating systems, email, standard desktop applications, printers, mobile devices and other standard end user managed tools, HW, and peripherals
Images new computers using a standard-image as well as securely wiping hard drives
Provisions and de-provisions equipment and accounts in support of during end user on- and off- boarding
Documents, tracks, resolves, and reports on incidents and requests using the designated ticketing system
May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
Simulates or recreates user problems to resolve operating difficulties
Recommends systems modifications to reduce user problems
Maintains currency and high level of technical skill in field of expertise
Escalates incident to the appropriate team when the incident cannot be resolved by Tier 2
Must be able to provide occasional surge and Battle Assembly Weekend support

Fulltime

IT Support Technician

A large enterprise environment is seeking a reliable and customer-focused IT Sup...

Location

United States , Fife

Salary:

25.00 - 29.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

1-3 years of related IT support or technical experience, or an equivalent combination of education and experience
1-3 years of customer service experience in a professional or technical setting
Strong verbal and written communication skills
Ability to work collaboratively in a team environment
Flexibility to support staggered shifts within standard business hours

Job Responsibility

Identify, manage, escalate, and resolve technical issues in a timely and professional manner
Provide Tier 1 and basic Tier 2 technical support for end users
Troubleshoot desktop and laptop software issues, including operating systems and standard business applications
Install, configure, and support software, print drives, utilities, and related workstation tools
Diagnose and resolve hardware, printer, and peripheral issues
Monitor installed systems, proactively identify problems, and implement corrective actions
Document issues, resolutions, and escalation steps in accordance with support procedures
Deliver a high level of customer service while supporting users in a fast-paced environment

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Desktop Support Technician

Location

United States , Jacksonville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Associate or Bachelor’s degree in IT or related field
3+ years of experience in desktop/help desk support roles
Proficiency in Windows and Mac OS troubleshooting
Strong knowledge of Active Directory and Azure AD user management
Familiarity with ITSM platforms such as ServiceNow or Zendesk

Job Responsibility

Provide Tier 2-level support to end-users for desktop systems, troubleshooting hardware and software issues efficiently within SLA guidelines

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Senior Desktop Technician

Intratek Computer, Inc. is looking for a Senior Desktop Technician to support us...

Location

United States , Orange

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

7–10 years of experience supporting Microsoft environments in mid-to-large organizations
Extensive hands-on experience troubleshooting at the hardware, OS, application, and network layers
Proven experience in complex escalation handling within an enterprise or MSP environment
Strong knowledge of Windows OS, desktops, laptops, tablets, smartphones, peripherals, and enterprise tools
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)
Ability to support VIP/C-Suite users with polish, discretion, and expert-level efficiency
Excellent communication, documentation, and customer service skills

Job Responsibility

Serve as the primary escalation point for all advanced hardware, software, and peripheral issues
Provide daily Tier 3 / Tier 4-level support, resolving complex problems beyond the scope of Tier 1 and Tier 2 teams
Deliver polished, efficient, and responsive support to VIPs, C-Suite executives, and board members
Support staff on-site and remotely, including desktops, laptops, mobile devices, printers, AV equipment, and specialized systems
Perform workstation builds, OS upgrades, device provisioning, and software installations
Utilize JAMF for remote management and support of Apple devices
Assist with technology rollouts, deployments, and enterprise projects
Research, recommend, and assist in implementing hardware and software solutions
Maintain a high level of professionalism, customer service, and communication with end users and technical staff

What we offer

Medical benefits
Paid vacation
Paid holidays

Fulltime

Desktop Support Technician

Location

United States , Austin

Salary:

Not provided

Enormous Enterprise

Expiration Date

Until further notice

Requirements

4-7+ years of experience providing technical support for desktop hardware/software
Experience managing service requests
2 years of experience setting up and maintaining A/V equipment

Job Responsibility

Provide advanced Tier 1/2 support for hardware, software, and enterprise applications, including ticket triage, system monitoring, desktop installations, and issue resolution using tools like Active Directory and managed services
Perform user and systems administration tasks, support A/V and Exchange calendar setups, and ensure timely responses to service requests while monitoring and maintaining IT systems
Create and maintain knowledgebase content, document support processes, and participate in training and certification activities to align with IT quality standards and enhance service delivery

Desktop Tier 2 Technician

AAC

Location:
United States , Rockville

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 06, 2026

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