Desktop Tier 2 Technician Job at AAC (Rockville)

End User Support Technician Tier 2

Location

United States , Gaithersburg

Salary:

Not provided

Beazer Homes

Expiration Date

Until further notice

Requirements

High school diploma or GED required
prefer Associate's degree or higher
A+
Microsoft Office Specialist
Microsoft 365 Certified: Modern Desktop Administrator Associate (Windows 10)
1 year of relevant experience in a technical help desk environment
Valid driver's license, insurance and reliable personal vehicle

Job Responsibility

Provide troubleshooting and resolution for workstation, server, and communications software and hardware issues
Open, update, track, and close tickets in the ticket management system with minimal assistance from the Tier 3 technician and the Technical Account Manager
Create clear, concise documentation in instructional knowledge-based articles
Collaborate with the Tier 3 Technician, Technical Account Manager and Client Technology Manager to escalate and resolve complex issues
Provide supplementary technical assistance to Technical Account Managers and Client Technology Managers on special projects
Participate in Client Business Reviews when requested
Provide onsite support for clients upon request from the Client Technology Manager

Fulltime

Tier 2 Deskside Technician

Provides Tier 2 desktop support to users for PC, server, mainframe applications,...

Location

United States , Fort Meade

Salary:

Not provided

AAC

Expiration Date

Until further notice

Requirements

Requires a bachelor’s degree and a minimum of ten years of IT experience
At least six years must be specialized in Tier 2 support and relevant to the job description
Additional education or 4 years of experience may be substituted for some education/experience requirements
Required experience includes imaging of new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC’s, laptops, mobile devices, printers), PC operating systems, (e.g., Windows 10/11, iOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, and other standard end user managed tools and peripherals
ITSM ticketing system experience required (e.g., Remedy, ServiceNow)
Must have an active DOD Secret security clearance
Must have an active Security+ certification
Must have a positive and patient customer service attitude, and the ability to effectively communicate orally and in writing
Must be able to work independently and within a team

Job Responsibility

Provides Tier 2 desktop support to users for PC, server, mainframe applications, and hardware including but not limited to operating systems, email, standard desktop applications, printers, mobile devices and other standard end user managed tools, HW, and peripherals
Images new computers using a standard-image as well as securely wiping hard drives
Provisions and de-provisions equipment and accounts in support of during end user on- and off- boarding
Documents, tracks, resolves, and reports on incidents and requests using the designated ticketing system
May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
Simulates or recreates user problems to resolve operating difficulties
Recommends systems modifications to reduce user problems
Maintains currency and high level of technical skill in field of expertise
Escalates incident to the appropriate team when the incident cannot be resolved by Tier 2
Must be able to provide occasional surge and Battle Assembly Weekend support

Fulltime

Desktop Technician – Mid Level

Under general supervision, the Desktop Support Specialist provides friendly, cus...

Location

United States , Orange

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

2–3+ years of Tier 1–2 desktop or help desk experience in a Microsoft environment
Strong working knowledge of Microsoft Office Suite and Windows OS troubleshooting
Foundational understanding of Intune, Config Manager, and Active Directory
Excellent communication and interpersonal skills, with the ability to stay friendly, patient, and helpful under pressure
Self-motivated, curious, and eager to learn and grow into future IT roles
Team-oriented with a “roll up your sleeves” attitude—no “bare minimum” mentality
Must work on-site five days per week
Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience

Job Responsibility

Deliver exceptional customer service and technical support primarily over the phone, with some in-person assistance
Troubleshoot and resolve hardware, software, and connectivity issues, ensuring timely documentation in the ticketing system
Support and maintain Windows desktop environments, including Microsoft 365, Intune, Configuration Manager, and Active Directory
Perform computer imaging, upgrades, installations, and configuration changes
Assist with audiovisual setup and other technology needs for presentations and meetings
Participate in planning and implementing desktop-related projects, rollouts, and preventive maintenance
Coordinate third-party vendor support as needed

What we offer

Medical benefits
Paid vacation
Paid holidays
401K

Fulltime

Senior Desktop Technician

Intratek Computer, Inc. is looking for a Senior Desktop Technician to support us...

Location

United States , Orange

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

7–10 years of experience supporting Microsoft environments in mid-to-large organizations
Extensive hands-on experience troubleshooting at the hardware, OS, application, and network layers
Proven experience in complex escalation handling within an enterprise or MSP environment
Strong knowledge of Windows OS, desktops, laptops, tablets, smartphones, peripherals, and enterprise tools
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)
Ability to support VIP/C-Suite users with polish, discretion, and expert-level efficiency
Excellent communication, documentation, and customer service skills

Job Responsibility

Serve as the primary escalation point for all advanced hardware, software, and peripheral issues
Provide daily Tier 3 / Tier 4-level support, resolving complex problems beyond the scope of Tier 1 and Tier 2 teams
Deliver polished, efficient, and responsive support to VIPs, C-Suite executives, and board members
Support staff on-site and remotely, including desktops, laptops, mobile devices, printers, AV equipment, and specialized systems
Perform workstation builds, OS upgrades, device provisioning, and software installations
Utilize JAMF for remote management and support of Apple devices
Assist with technology rollouts, deployments, and enterprise projects
Research, recommend, and assist in implementing hardware and software solutions
Maintain a high level of professionalism, customer service, and communication with end users and technical staff

What we offer

Medical benefits
Paid vacation
Paid holidays

Fulltime

It Desktop Support Technician Ii

We are currently seeking a IT Desktop Support Technician II to join our team in ...

Location

United States , Arlington

Salary:

84216.00 - 126324.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 5 years of experience with roles/responsibilities related to customer service or processing/intake of persons
Bachelor's degree, One-and-one- half (1.5) years of additional experience can substitute for one (1) year of a typical degree program
Ability to obtain a Public Trust

Job Responsibility

Provide specialized support for Prisoner Enrollment and Verification Stations (PEVS) within Mission and Site Support Services under the Service Delivery Line of Business, focusing on maintaining PEVS systems including PCs, fingerprint scanners, flatbed scanners, digital cameras, signature pads, and printers to ensure they are operational and support the Prisoner Operations Division with minimal disruptions
Leveraging expertise in hardware maintenance and diagnostics for PEVS systems, along with proficiency in Tier 2 troubleshooting and repair excluding parts costs, this role conducts diagnostics, attempts repairs, and replaces faulty devices with government furnished equipment (GFE), configuring them to maintain service levels
Installs devices as part of managed services, while handling asset disposition per government requirements and exercising warranty activities for manufacturer-covered devices
Strong problem-solving skills, familiarity with warranty management and vendor coordination, ability to configure, install, and test new hardware and applications for PEVS, combined with experience in MACD processes and excellent customer service skills, enable proactive monitoring, timely on-site or remote assistance, and alignment with comprehensive IT support goals to maximize productivity across sites

What we offer

Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits

Fulltime

Desktop Support Technician

Location

United States , Jacksonville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Associate or Bachelor’s degree in IT or related field
3+ years of experience in desktop/help desk support roles
Proficiency in Windows and Mac OS troubleshooting
Strong knowledge of Active Directory and Azure AD user management
Familiarity with ITSM platforms such as ServiceNow or Zendesk

Job Responsibility

Provide Tier 2-level support to end-users for desktop systems, troubleshooting hardware and software issues efficiently within SLA guidelines

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Desktop Support Technician

Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, op...

Location

United States , Rockville

Salary:

Not provided

AAC

Expiration Date

Until further notice

Requirements

Requires a high school diploma/GED and 3+ years of Desktop Support experience
Must have experience imaging new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC’s, laptops, tablets, printers), PC operating systems, (Windows 10/11, MacOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, smart phones, and other standard end user managed tools and peripherals
Must have demonstrated experience supporting a Windows 10/11 environment
ITSM ticketing system experience required
Demonstrated ability to communicate orally and in writing
Must have a positive and patient customer service attitude
Must be able to work independently and within a team
Must be able to attain agency suitability clearance prior to start date

Job Responsibility

Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, operating systems (Windows and MacOS), email, standard end user applications, printers, smart phones/mobile devices, and other standard end user managed tools, HW, and peripherals
Provisions and de-provisions equipment and accounts in support of end user on- and off-boarding
Supports system refresh, images new computers using a standard-image, and securely wipes hard drives upon deprovisioning
Documents, tracks, resolves, and reports on incidents and requests using ServiceNow
Escalates incidents to the appropriate team when the incident cannot be resolved by Tier 2

Fulltime

Desktop Support Technician

Location

United States , Austin

Salary:

Not provided

Enormous Enterprise

Expiration Date

Until further notice

Requirements

4-7+ years of experience providing technical support for desktop hardware/software
Experience managing service requests
2 years of experience setting up and maintaining A/V equipment

Job Responsibility

Provide advanced Tier 1/2 support for hardware, software, and enterprise applications, including ticket triage, system monitoring, desktop installations, and issue resolution using tools like Active Directory and managed services
Perform user and systems administration tasks, support A/V and Exchange calendar setups, and ensure timely responses to service requests while monitoring and maintaining IT systems
Create and maintain knowledgebase content, document support processes, and participate in training and certification activities to align with IT quality standards and enhance service delivery

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Desktop Tier 2 Technician

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