Desktop Technician

• Perform timely and efficient repairs and maintenance on office equipment to ensure consistent functionality
• Troubleshoot and resolve technical issues independently, applying both mechanical and electrical expertise
• Provide basic networking support and computer analysis to address customer needs effectively
• Deliver training to customers on equipment usage to enhance satisfaction and minimize downtime
• Maintain accurate records of service calls, part usage, and customer meter readings
• Communicate effectively with customers, team members, and management to ensure a detail-oriented interaction
• Identify customer needs and business opportunities to contribute to sales growth
• Ensure administrative tasks are completed accurately and on schedule
• Handle Apple device-related technical support as required
• Promote customer satisfaction by delivering reliable and courteous service

• High school diploma required
• an associate degree in Electronics or Computer Science is preferred
• Strong mechanical and electrical aptitude with demonstrated troubleshooting skills
• Basic networking knowledge and computer proficiency are essential
• Valid driver’s license and access to a reliable vehicle (mileage reimbursement provided)
• Excellent communication and customer service skills
• Ability to analyze technical information and solve problems effectively
• Previous experience in office equipment maintenance and repair is preferred

Familiarity with office equipment brands such as Canon, HP, Lexmark, Ricoh, Sharp, and Xerox is a plus

• Mileage reimbursement provided
• Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
• Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan