Desktop Technician

• Troubleshoot and resolve hardware, software and network issues
• Provide end-user assistance both remotely and in person
• Install, maintain, and upgrade desktop hardware and equipment
• Works closely with Customer Success Representatives to ensure the best customer experience within the service level agreement time frame
• Responds to requests for service and customer questions within required response times
• Assists end users with installation of applications and computer peripherals
• Assists in onboarding new employees both internal and external
• Maintains customer asset inventory
• Responsible for continuous improvement of deployment processes
• Assists with RMA process as required

• Bachelor’s degree in computer science, Information Technology or related field
• minimum of one – two years’ experience or an equivalent combination of related work experience, training and/or education
• Demonstrated knowledge of hardware and network infrastructure
• Excellent listening skills
• Exceptional verbal and written communication
• Detail oriented
• Ability to work in a fast-paced environment
• Strong problem solving and analytical skills
• Excellent relationship building skills
• Well-developed interpersonal skills and ability to work cooperatively with diverse individuals at all levels
• Self-directed and results oriented
• Effective time management skills
• Ability to travel as needed

CompTIA A+ or similar certifications