Desktop Technician – Mid Level Jobs

Desktop Technician – Mid Level

Intratek Computer, Inc.

Location:
United States, Orange

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Under general supervision, the Desktop Support Specialist provides friendly, customer-focused technical support to over 500 end users across OCTA. This role focuses on troubleshooting, maintaining, and optimizing desktop systems, software, and peripherals in a Microsoft-based environment.

Job Responsibility:

Deliver exceptional customer service and technical support primarily over the phone, with some in-person assistance
Troubleshoot and resolve hardware, software, and connectivity issues, ensuring timely documentation in the ticketing system
Support and maintain Windows desktop environments, including Microsoft 365, Intune, Configuration Manager, and Active Directory
Perform computer imaging, upgrades, installations, and configuration changes
Assist with audiovisual setup and other technology needs for presentations and meetings
Participate in planning and implementing desktop-related projects, rollouts, and preventive maintenance
Coordinate third-party vendor support as needed

Requirements:

2–3+ years of Tier 1–2 desktop or help desk experience in a Microsoft environment
Strong working knowledge of Microsoft Office Suite and Windows OS troubleshooting
Foundational understanding of Intune, Config Manager, and Active Directory
Excellent communication and interpersonal skills, with the ability to stay friendly, patient, and helpful under pressure
Self-motivated, curious, and eager to learn and grow into future IT roles
Team-oriented with a “roll up your sleeves” attitude—no “bare minimum” mentality
Must work on-site five days per week
Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience

Nice to have:

JAMF experience supporting macOS devices
Microsoft certifications are a plus

What we offer:

Medical benefits
Paid vacation
Paid holidays
401K

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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