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Desktop Technician – Mid Level

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Intratek Computer, Inc.

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Location:
United States , Orange

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Under general supervision, the Desktop Support Specialist provides friendly, customer-focused technical support to over 500 end users across OCTA. This role focuses on troubleshooting, maintaining, and optimizing desktop systems, software, and peripherals in a Microsoft-based environment.

Job Responsibility:

  • Deliver exceptional customer service and technical support primarily over the phone, with some in-person assistance
  • Troubleshoot and resolve hardware, software, and connectivity issues, ensuring timely documentation in the ticketing system
  • Support and maintain Windows desktop environments, including Microsoft 365, Intune, Configuration Manager, and Active Directory
  • Perform computer imaging, upgrades, installations, and configuration changes
  • Assist with audiovisual setup and other technology needs for presentations and meetings
  • Participate in planning and implementing desktop-related projects, rollouts, and preventive maintenance
  • Coordinate third-party vendor support as needed

Requirements:

  • 2–3+ years of Tier 1–2 desktop or help desk experience in a Microsoft environment
  • Strong working knowledge of Microsoft Office Suite and Windows OS troubleshooting
  • Foundational understanding of Intune, Config Manager, and Active Directory
  • Excellent communication and interpersonal skills, with the ability to stay friendly, patient, and helpful under pressure
  • Self-motivated, curious, and eager to learn and grow into future IT roles
  • Team-oriented with a “roll up your sleeves” attitude—no “bare minimum” mentality
  • Must work on-site five days per week
  • Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience

Nice to have:

  • JAMF experience supporting macOS devices
  • Microsoft certifications are a plus
What we offer:
  • Medical benefits
  • Paid vacation
  • Paid holidays
  • 401K

Additional Information:

Job Posted:
December 09, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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