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My client are seeking an Engineer turned Manager to Lead a globally dispersed Desktop Support team, in a busy Trading environment. The ideal candidate will stem from a similar environment and will have the technical gravitas to guide a high-performing support function.
Job Responsibility
Leading a globally dispersed Desktop Support team in a fast-paced, high-frequency trading environment
Acting as an escalation point for complex technical issues, bridging the gap between engineering and management
Managing team performance, professional development, and resource allocation across multiple time zones
Ensuring high standards of service delivery for Windows-based trading workstations and server environments
Driving automation and efficiency within the support function using PowerShell and modern management tools
Requirements
Experience running a team of Support / Desktop Analyst's (2+ years management experience required)
Broad 2nd Line Support experience with a background in hands-on engineering
Strong Microsoft orientated skillset – Windows 10/11, AD, Office365, Windows Server, and Azure
Strong experience with PowerShell for automation and task efficiency
Ability to communicate at all levels, from technical teams to senior trading stakeholders