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Desktop Support

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Little Rock

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Provide Level 1–2 technical support for desktops, laptops, mobile devices, and peripherals; Troubleshoot network, hardware, software, and virtualization issues; Establish compliance processes and IT documentation.

Job Responsibility:

  • Provide Level 1–2 technical support for desktops, laptops, mobile devices, and peripherals
  • Troubleshoot issues related to operating systems, applications, network connectivity, and authentication
  • Install, configure, and maintain Windows and macOS systems
  • Assist users with account management, password resets, and access provisioning
  • Diagnose and repair computer hardware, printers, and peripheral equipment
  • Install and configure software applications, updates, and security patches
  • Manage inventory of devices, accessories, and replacement parts
  • Support virtual desktop environments (VDI) such as VMware Horizon, Citrix, or Microsoft AVD
  • Assist in provisioning, updating, and troubleshooting virtual machines or virtualized applications
  • Work with system administrators to resolve escalated issues involving hypervisors or VM performance
  • Maintain basic knowledge of virtualization tools (VMware Workstation, Hyper-V, VirtualBox, etc.)
  • Troubleshoot network issues involving Wi-Fi, Ethernet, VPN, and DNS
  • Assist with basic network device configurations under guidance (switches, access points)
  • Create and maintain technical documentation, knowledge base articles, and ticket notes
  • Follow ITIL-aligned processes for incident, request, and change management
  • Ensure compliance with security and IT policies

Requirements:

  • 1–3 years of experience in desktop or technical support
  • Strong understanding of Windows OS
  • macOS or Linux experience a plus
  • Familiarity with virtualization technologies (VMware, Hyper-V, Citrix, or similar)
  • Basic networking knowledge (TCP/IP, DHCP, DNS)
  • Excellent communication, customer service, and problem-solving skills
  • Certifications such as CompTIA A+, Network+, or Microsoft certifications preferred
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Free online training

Additional Information:

Job Posted:
November 22, 2025

Employment Type:
Fulltime
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