CrawlJobs Logo
Robert Half Logo Robert Half · IT - Administration

Desktop Support

United States, Little Rock Employment contract · Job Posted November 22, 2025
Apply Position
Job Link Share

Job Description

Provide Level 1–2 technical support for desktops, laptops, mobile devices, and peripherals; Troubleshoot network, hardware, software, and virtualization issues; Establish compliance processes and IT documentation.

Job Responsibility

  • Provide Level 1–2 technical support for desktops, laptops, mobile devices, and peripherals
  • Troubleshoot issues related to operating systems, applications, network connectivity, and authentication
  • Install, configure, and maintain Windows and macOS systems
  • Assist users with account management, password resets, and access provisioning
  • Diagnose and repair computer hardware, printers, and peripheral equipment
  • Install and configure software applications, updates, and security patches
  • Manage inventory of devices, accessories, and replacement parts
  • Support virtual desktop environments (VDI) such as VMware Horizon, Citrix, or Microsoft AVD
  • Assist in provisioning, updating, and troubleshooting virtual machines or virtualized applications
  • Work with system administrators to resolve escalated issues involving hypervisors or VM performance
  • Maintain basic knowledge of virtualization tools (VMware Workstation, Hyper-V, VirtualBox, etc.)
  • Troubleshoot network issues involving Wi-Fi, Ethernet, VPN, and DNS
  • Assist with basic network device configurations under guidance (switches, access points)
  • Create and maintain technical documentation, knowledge base articles, and ticket notes
  • Follow ITIL-aligned processes for incident, request, and change management
  • Ensure compliance with security and IT policies

Requirements

  • 1–3 years of experience in desktop or technical support
  • Strong understanding of Windows OS
  • macOS or Linux experience a plus
  • Familiarity with virtualization technologies (VMware, Hyper-V, Citrix, or similar)
  • Basic networking knowledge (TCP/IP, DHCP, DNS)
  • Excellent communication, customer service, and problem-solving skills
  • Certifications such as CompTIA A+, Network+, or Microsoft certifications preferred

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Free online training
Robert Half - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Desktop Support

8 matching positions

Desktop Support

We are seeking a part-time Desktop Support Technician to support a Return to Off...
Location
Location
United States , Indianapolis
Salary
Salary:
Not provided
bhsg.com Logo
Beacon Hill
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years’ experience in a end-user/desktop support position
  • Strong knowledge of Windows OS
  • familiarity with Mac OS is highly desirable
  • Previous use of SCCM and/or Intune for software deployment
  • Experience supporting and troubleshooting A/V and conference room equipment
  • Familiarity with corporate IT environments and ticketing systems
  • Excellent interpersonal and communication skills
  • able to provide calm, confident support to executive-level stakeholders
  • Resourceful, self-motivated, and willing to dive into unfamiliar technologies
  • Detail-oriented with a problem-solving mindset
Job Responsibility
Job Responsibility
  • We are seeking a part-time Desktop Support Technician to support a Return to Office initiative. This individual will work onsite Tuesday through Thursday (8am-5pm) and focus on walk-up end-user support, conference room break/fix issues, and deskside troubleshooting. Additionally, this role will assist with physical workstation setups, user moves, and pre-deployment of equipment. This is a hands-on, highly visible support role requiring strong technical troubleshooting and customer service skills.
  • Parttime
Read More
Arrow Right

Desktop Support

Advanced Desktop & End-User Support Deliver Deskside and walk-up support for Win...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
July 11, 2026
Flip Icon
Requirements
Requirements
  • Experience 5 years
Job Responsibility
Job Responsibility
  • Advanced Desktop & End-User Support
  • Deliver Deskside and walk-up support for Windows and MacOS endpoints,smart devices and peripherals
  • Perform root cause analysis for recurring hardware, OS, driver and application issues escalated from Service Desk
  • Diagnose and resolve issues involving Operating system corruption, profiles issues, OS rebuilds and migrations
  • Group policy, endpoint security agents, VPN clients and device posture issues
  • Performance degradation, boot failures, and hardware compatibility problems
  • Own incidents end-to-end, ensuring accurate documentation, user communication and adherence to SLA targets
Read More
Arrow Right

Desktop Support

The Desktop Support role at NTT DATA requires a candidate with over 5 years of e...
Location
Location
United States , Knoxville
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years desktop/technical Windows support experience
  • A+ certification or equivalent skill set
  • Proven customer service background
  • Excellent verbal and written communication skills with emphasis in customer service
  • Excellent interpersonal skills and ability to work collaboratively in a team environment
  • Physically able to lift and move Enterprise and Client technology hardware in our customer environment
  • Individual must have ability to receive calls during the normal business day and after hours
  • Able to comprehend and follow verbal and written technical instructions and scripts
Job Responsibility
Job Responsibility
  • Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
  • Windows, troubleshooting, diagnosing, imaging/deployment and software installation
  • Serves as company liaison with customer on administrative and technical matters
  • Provide technical support and incident management service desk functions (Service Now)
  • Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and 11)
  • Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11)
  • Diagnoses and resolves product performance problems
  • Performs maintenance and repair services (basic break fix for desktops, laptops)
  • Fulltime
Read More
Arrow Right

Desktop Support

Location
Location
United States , Scottsdale
Salary
Salary:
70000.00 USD / Year
realign-llc.com Logo
Realign
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong knowledge of operating systems and networking fundamentals
  • Hands-on experience with API and web services troubleshooting
  • Excellent communication and problem-solving skills
Job Responsibility
Job Responsibility
  • Troubleshoot and resolve hardware, OS (Windows/MacOS/Linux), and software issues
  • Configure, maintain, and support desktop systems and peripherals
  • Integrate and troubleshoot APIs and web services for seamless application performance
  • Maintain documentation and report recurring issues for further resolution
  • Fulltime
Read More
Arrow Right

Desktop Support

Job Title: Desktop Support; Location – Carlsbad, CA; FTE Only
Location
Location
United States , Carlsbad
Salary
Salary:
68000.00 USD / Year
realign-llc.com Logo
Realign
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Team leadership experience, handling L1/L2 desktop support engineers
  • Ability to prioritize & manage EUC operations across multiple locations/users
  • Stakeholder management with business, IT leadership, vendors, and OEM partners
  • Process ownership for incident, request, and problem management within EUC
  • Experience driving service improvements, automation initiatives, and RCA preparation
  • Ability to handle escalations, perform SLA management, and drive customer satisfaction
  • Documentation & reporting skills: SOPs, dashboards, weekly/monthly performance reports
  • Strong expertise in End User Computing (EUC) technologies including Windows 10/11, MacOS, and standard desktop/laptop hardware
  • MacBook support for VIPs and non-VIP users
  • Advanced troubleshooting skills across desktop, laptop, thin clients, VDI, mobility devices, and peripheral equipment
  • Fulltime
Read More
Arrow Right

Desktop Support

Location
Location
United States , Spring
Salary
Salary:
58000.00 USD / Year
realign-llc.com Logo
Realign
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong knowledge of desktop/laptop hardware
  • Good knowledge of Win 10, Win 11 & MS Office
  • Knowledge of Mac OS is preferred
  • Understanding of daily operations and delivery processes
  • Application / software installation and trouble shooting
  • Knowledge / exposure to ITSM based ticketing tools (e.g. - Service Now, Remedy)
  • Windows system administration
  • 5+ years experience
Job Responsibility
Job Responsibility
  • Provides second-line investigation and diagnosis
  • Resolves and closes incidents/service requests as per the procedures & allocated timelines
  • Logs relevant incident/service request details as per process in ITSM tool
  • Communicate with client regarding incident progress
  • Ensures tickets are updated at all times until issues are resolved
  • Comply with Quality Health Safety Environment (QHSE) and IT policies
  • Liaise with clients, IT support groups and 3rd party providers when necessary
  • Performs staging of PCs
  • Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc)
  • Conducts hardware and software maintenance and support
  • Fulltime
Read More
Arrow Right

Desktop Support

The Desktop Support position is a crucial part of our team and will be the first...
Location
Location
United States , Post Falls, Idaho
Salary
Salary:
21.50 USD / Hour
corporatetools.com Logo
Corporate Tools
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous desktop support experience preferred
  • Previous experience with network devices preferred
  • Linux experience preferred
  • Passion for IT
  • Eager to learn, not afraid to ask questions
  • High interpersonal skills, super personable
  • Highly organized
  • Ability to communicate well verbally and written
  • Highly motivated and great customer service
Job Responsibility
Job Responsibility
  • Provide end-user assistance for both in office and remote employees
  • Troubleshoot technical problems, both software and hardware
  • Setting up new employee equipment
  • Continuous learning of all things IT
  • Tracking inventory
  • Install, diagnose, repair, maintain, upgrade hardware and software systems
  • Running cables
What we offer
What we offer
  • 100% employer-paid medical, dental and vision for employees
  • Annual review with raise option
  • 22 days Paid Time Off accrued annually, and 4 holidays
  • After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want
  • The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
  • Paid Parental Leave
  • Up to 6% company matching 401(k) with no vesting period
  • Quarterly allowance
  • Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
  • Open concept office with friendly coworkers
  • Fulltime
Read More
Arrow Right

Desktop Support

Corporate Tools is hiring for a Desktop Support position to support our Post Fal...
Location
Location
United States , Post Falls
Salary
Salary:
21.50 USD / Hour
corporatetools.com Logo
Corporate Tools
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passion for IT
  • Eager to learn, not afraid to ask questions
  • High interpersonal skills, super personable
  • Highly organized
  • Ability to communicate well verbally and written
  • Highly motivated and great customer service
  • Experience in a desktop support role or similar position
  • Experience with network devices preferred
  • Experience working with Linux
Job Responsibility
Job Responsibility
  • Provide end-user assistance for both in office and remote employees
  • Troubleshoot technical problems, both software and hardware
  • Setting up new employee equipment
  • Continuous learning of all things IT
  • Tracking inventory
  • Install, diagnose, repair, maintain, upgrade hardware and software systems
  • Running cables
What we offer
What we offer
  • 100% employer-paid medical, dental and vision for employees
  • Annual review with raise option
  • 22 days Paid Time Off accrued annually, and 4 holidays
  • After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want
  • The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
  • Paid Parental Leave
  • Up to 6% company matching 401(k) with no vesting period
  • Quarterly allowance
  • Open concept office with friendly coworkers
  • Creative environment where you can make a difference
  • Fulltime
Read More
Arrow Right