Desktop Support, Robert Half

Robert Half

Location:
United States, Little Rock

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Provide Level 1–2 technical support for desktops, laptops, mobile devices, and peripherals; Troubleshoot network, hardware, software, and virtualization issues; Establish compliance processes and IT documentation.

Job Responsibility:

Provide Level 1–2 technical support for desktops, laptops, mobile devices, and peripherals
Troubleshoot issues related to operating systems, applications, network connectivity, and authentication
Install, configure, and maintain Windows and macOS systems
Assist users with account management, password resets, and access provisioning
Diagnose and repair computer hardware, printers, and peripheral equipment
Install and configure software applications, updates, and security patches
Manage inventory of devices, accessories, and replacement parts
Support virtual desktop environments (VDI) such as VMware Horizon, Citrix, or Microsoft AVD
Assist in provisioning, updating, and troubleshooting virtual machines or virtualized applications
Work with system administrators to resolve escalated issues involving hypervisors or VM performance
Maintain basic knowledge of virtualization tools (VMware Workstation, Hyper-V, VirtualBox, etc.)
Troubleshoot network issues involving Wi-Fi, Ethernet, VPN, and DNS
Assist with basic network device configurations under guidance (switches, access points)
Create and maintain technical documentation, knowledge base articles, and ticket notes
Follow ITIL-aligned processes for incident, request, and change management
Ensure compliance with security and IT policies

Requirements:

1–3 years of experience in desktop or technical support
Strong understanding of Windows OS
macOS or Linux experience a plus
Familiarity with virtualization technologies (VMware, Hyper-V, Citrix, or similar)
Basic networking knowledge (TCP/IP, DHCP, DNS)
Excellent communication, customer service, and problem-solving skills
Certifications such as CompTIA A+, Network+, or Microsoft certifications preferred

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan
Free online training

Additional Information:

Job Posted:
November 22, 2025

Employment Type:

Fulltime

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Desktop Support