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Desktop Support

schwab.com Logo

Charles Schwab

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Location:
United States , Westlake

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

21.59 - 41.25 USD / Hour
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Job Description:

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. The Onsite Support Group is responsible for providing onsite/deskside and remote 2nd level technical support and analysis on various aspects of end user systems support. These systems and responsibilities include but are not limited to support of technology hardware (Desktops, Laptops, etc.), virtual desktops (VM/VDI), software, mobile device and video conferencing. This individual will perform system administration and maintenance of end user systems utilizing standard industry tools, management consoles and administration portals.

Job Responsibility:

  • Providing onsite/deskside and remote 2nd level technical support and analysis on various aspects of end user systems support
  • Support of technology hardware (Desktops, Laptops, etc.), virtual desktops (VM/VDI), software, mobile device and video conferencing
  • Perform system administration and maintenance of end user systems utilizing standard industry tools, management consoles and administration portals

Requirements:

  • Bachelor’s degree in computer science or related field or equivalent technical/vocational certification and a combination of experience preferred
  • Minimum of 3 years’ experience working in a service desk, desktop support, or technology support environment
  • 2+ years of experience using BigFix, Remedy, Azure, Intune and/or other large systems management tools
  • Completed Microsoft Certifications, Professional Development, or Technical Training

Nice to have:

  • Strong customer service skills, with the ability to communicate professionally and empathetically
  • Detail-oriented with the ability to manage multiple tickets and tasks effectively
  • Self-motivated and able to work independently with minimal guidance
  • Excellent oral and written communication skills
  • Aptitude for learning
  • Positive, team-oriented mindset with a proactive approach to problem-solving
  • Proficiency in diagnosing basic technical issues, troubleshooting desktop applications, hardware, and web applications
  • Experience supporting users in their use of applications such as Microsoft Office 365, PowerShell, CrowdStrike, VPN, Citrix, Remedy and MDM (mobile device management)
  • Experience with standard imaging on Windows and MAC laptops
  • Strong understanding of Microsoft Best Practices
What we offer:
  • 401(k) with company match and Employee stock purchase plan
  • Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
  • Paid parental leave and family building benefits
  • Tuition reimbursement
  • Health, dental, and vision insurance

Additional Information:

Job Posted:
January 07, 2026

Expiration:
January 08, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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