Desktop Support

Advanced Desktop & End-User Support Deliver Deskside and walk-up support for Windows and MacOS endpoints,smart devices and peripherals Perform root cause analysis for recurring hardware, OS, driver and application issues escalated from Service Desk. Diagnose and resolve issues involving: i. Operating system corruption, profiles issues, OS rebuilds and migrations. ii. Group policy, endpoint security agents, VPN clients and device posture issues. iii. Performance degradation, boot failures, and hardware compatibility problems. Own incidents end-to-end, ensuring accurate documentation, user communication and adherence to SLA targets Strong customer service mindset with the ability to support senior business stakeholders and executives. Excellent troubleshooting, analytical, and communication skills. Ability to work independently in a fast-paced, high-visibility environment. Comfortable operating onsite and coordinating with global support teams. Methodical approach to documentation, asset tracking and compliance.