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Desktop support-Windows operating system

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NTT DATA

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Location:
United States , St. Louis

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Desktop Support Specialist role involves providing technical support for Windows operating systems, including installation, troubleshooting, and maintenance of desktops and notebooks. This role combines strong technical skills with an emphasis on delivery high level of customer service. This position will be a Client based position working at a client site in St. Louis.

Job Responsibility:

  • Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
  • Windows, troubleshooting, diagnosing, imaging/deployment and software installation
  • Serves as company liaison with customer on administrative and technical matters
  • Provide technical support and incident management service desk functions (Service Now)
  • Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and 11)
  • Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11)
  • Diagnoses and resolves product performance problems
  • Performs maintenance and repair services (basic break fix for desktops, laptops)

Requirements:

  • 3+ years desktop/technical Windows support experience
  • A+ certification or equivalent skill set
  • Strong customer service and communication skills
  • Excellent interpersonal skills and ability to work collaboratively in a team environment
  • Physically able to lift and move Enterprise and Client technology hardware
  • Individual must have ability to receive calls during the normal business day and after hours

Nice to have:

  • ServiceNow ticketing system (or similar ticketing system)
  • Office 365 support
  • Windows troubleshooting, diagnosing, imaging/deployment and software installation
  • Installation/Troubleshooting of Software/Hardware
  • Proven customer service background
  • Able to comprehend and follow verbal and written technical instructions and scripts

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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