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The Desktop Support Specialist role involves providing technical support for Windows operating systems, including installation, troubleshooting, and maintenance of desktops and notebooks. This role combines strong technical skills with an emphasis on delivery high level of customer service. This position will be a Client based position working at a client site in St. Louis.
Job Responsibility:
Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
Windows, troubleshooting, diagnosing, imaging/deployment and software installation
Serves as company liaison with customer on administrative and technical matters
Provide technical support and incident management service desk functions (Service Now)
Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and 11)
Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11)
Diagnoses and resolves product performance problems
Performs maintenance and repair services (basic break fix for desktops, laptops)
Requirements:
3+ years desktop/technical Windows support experience
A+ certification or equivalent skill set
Strong customer service and communication skills
Excellent interpersonal skills and ability to work collaboratively in a team environment
Physically able to lift and move Enterprise and Client technology hardware
Individual must have ability to receive calls during the normal business day and after hours
Nice to have:
ServiceNow ticketing system (or similar ticketing system)
Office 365 support
Windows troubleshooting, diagnosing, imaging/deployment and software installation
Installation/Troubleshooting of Software/Hardware
Proven customer service background
Able to comprehend and follow verbal and written technical instructions and scripts