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The Desktop Support Technician will provide essential onsite support for end users, focusing on troubleshooting and resolving issues related to the Windows operating system. Candidates should have a minimum of 3 years of relevant experience and an A+ certification. Strong client service skills are essential, and Mac experience is preferred. This role requires effective ticket management and the ability to perform parts replacement and systems upgrades as needed.
Job Responsibility:
Provide onsite support for end users at a Tech Bar
Own issues through resolution
Perform troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops/notebooks and printers
Respond to calls after normal business hours per leader instructions
Identify potential issues and take corrective action
Update and resolve tickets in a timely manner to achieve Service Levels
Requirements:
3+ years relevant experience including strong knowledge of Windows operating system environment
A+ desktop or equivalent skill set is required
additional certifications for various hardware platforms may be required
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodation