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My client are seeking a talented Desktop Support Engineer with strong Trade Floor Support experience to join their team in London. You will be an experienced Engineer, used to working in high-pressure Trading environments, working quickly to resolve incidents where every second counts. This is an office-based role designed for those who thrive on the energy of a live trading floor.
Job Responsibility
Providing white-glove technical support directly to traders and high-profile stakeholders on the trade floor
Rapidly resolving hardware and software incidents to minimize downtime in a high-stakes environment
Managing and troubleshooting Windows 10/11 workstations and the Microsoft Office Suite
Maintaining user accounts and permissions via Active Directory and group policies
Deploying software and updates using SCCM / MECM to ensure a standardized desktop environment
Supporting critical market data applications (Bloomberg, Reuters, etc.) and VDI/Citrix environments
Managing mobile devices and VoIP/telephony systems used by the trading teams
Requirements
Proven experience in Trade Floor Support within a financial or fast-paced corporate environment
Deep technical knowledge of Windows 10/11 and Active Directory
Proficiency with SCCM / MECM for deployment and desktop management
Hands-on experience supporting Market Data Applications (e.g., Bloomberg)
Familiarity with Citrix / VDI and VoIP technologies
Ability to work rotating shifts (7am-7pm) and remain office-based