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Apex Systems Logo Apex Systems · IT - Administration

Desktop Support Technician

United States, Cambridge Employment contract 20.00 - 26.00 USD / Hour · Job Posted March 19, 2026
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Job Description

This is a Tech II desktop support role designed for individuals seeking a long-term home with an organization. The technician will handle a mix of break/fix work, workstation support, and infrastructure-adjacent tasks, while providing high-quality customer service to end users. As experience and proficiency increase, the role will offer exposure to more advanced technologies and specialized client environments.

Job Responsibility

  • Provide onsite desktop and technical support to end users
  • Perform break/fix and IMAC (Install, Move, Add, Change) services
  • Support and troubleshoot multifunction and complex printers, single-processor servers, UPS systems
  • Deliver Smart Hands support for networking teams
  • Handle software support, including System reimaging, Virus remediation, Data migration
  • Manage support tickets, document work completed, and follow escalation procedures
  • Collaborate with higher-level support teams as needed
  • Maintain a professional, customer-focused presence at all times

Requirements

  • Proven customer service, communication, and time-management skills
  • Ability to clearly explain technical concepts to non-technical users
  • Strong troubleshooting skills across desktop hardware and software
  • Comfortable working independently under general supervision
  • Reliable, professional, and adaptable in dynamic environments
  • 3-5+ years of experience supporting desktops, laptops, printers
  • 3-5+ years of customer service or end-user support experience
  • Personable and professional demeanor, with strong interpersonal skill

Nice to have

  • CompTIA A+ certification
  • OEM Server Certifications
  • Printer Certifications

What we offer

  • Weekly pay on W2
  • Direct deposit
  • Medical and health benefit options
  • 401(k) eligibility
  • ESPP (employee stock purchase program)
  • HSA (Health Savings Account on the HDHP plan)
  • SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
  • corporate discount savings program
  • on-demand training program
  • access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure
  • certification discounts
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