Desktop Support Technician Job at Robert Half (Jacksonville)

Desktop Support Technician

We are seeking a Desktop Support Technician to provide hands-on technical suppor...

Location

United States , Cooper City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of experience in desktop support, technical support, or help desk support
Strong experience supporting Windows 10/11 environments
Experience with Microsoft Office 365 support and troubleshooting
Hands-on experience imaging and deploying PCs
Experience with Microsoft Intune and MDM administration
Knowledge of Active Directory, user account management, and basic networking
Strong problem-solving and communication skills
Ability to prioritize and manage multiple support requests effectively

Job Responsibility

Provide desktop support for Windows laptops, desktops, and related hardware
Troubleshoot and resolve issues involving Windows operating systems, Office 365, printers, peripherals, and standard business applications
Image, configure, deploy, and refresh PCs for new hires and existing employees
Support user account setup, password resets, and access issues
Assist with Microsoft Intune for device enrollment, configuration, policy deployment, and mobile device management
Manage and support endpoint configurations, software installations, and patching
Diagnose and resolve connectivity issues related to Wi-Fi, VPN, and network access
Document tickets, resolutions, and technical procedures in the service desk system
Provide timely in-person and remote support while delivering excellent customer service
Coordinate hardware inventory, asset tracking, and device lifecycle management

What we offer

medical
vision
dental
life insurance
disability insurance
401(k) plan

Fulltime

Desktop Support Technician

POSITION SUMMARY: The purpose of this position is to serve as the first point of...

Location

United States , Tampa

Salary:

Not provided

Aero Simulation, Inc. (ASI)

Expiration Date

Until further notice

Requirements

Familiarity or experience with VPN configuration and troubleshooting experience
Familiarity or experience with Windows and/or Linux operating systems
Basic understanding TCP/IP network concepts and Ethernet switch configuration
Familiarity or experience with Office 365
Familiarity or experience with Microsoft Active Directory
Familiarity or experience with Network cabling
Proficiency in common business software (Word, Excel, Power Point, Outlook, & SharePoint)
Help Desk or related experience (Preferred)
Ability to develop and maintain positive working relationships with internal and external customers
Excellent written and verbal communication skills with the ability to adapt communication style and messaging to different audiences

Job Responsibility

Respond to tech inquiries via Service Desk Portal, email, online chats, phone, or in person
Follow up with customers to ensure satisfactory service
Perform computer hardware, software and peripheral setup, installation, and configuration (i.e. monitors, keyboards, etc.)
Provide new employee technology orientation and set-up
Perform preventive maintenance
Utilize workstation imaging software to streamline workstation deployment
Coordinate with facility staff for the installation, configuration, maintenance, and ongoing support of printers/Scanners
Respond to incidents concerning computer operation and apply troubleshooting principles and techniques to diagnose hardware, software, and other problems
Enter status and completion information for assigned tasks
Perform troubleshooting of connectivity problems with LAN connections, Wi-Fi, or VPN connections

Desktop Support Technician

This role is responsible for the on-site integration of company and multi-vendor...

Location

United States , Indianapolis

Salary:

25.66 - 34.72 USD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

3+ years desktop/technical support experience
A+ Certification
Local travel will be required on a weekly basis, so reliable transportation is required
Experience in a plant/manufacturing environment
Must have a proven customer service background
Knowledgeable of Windows Operating System environment
Must be able to comprehend and follow verbal and written technical instructions and scripts
Good verbal and written communication skills
Physically able to lift and move Enterprise and Client technology hardware in our customer environments
Excellent interpersonal skills and ability to work collaboratively in a team environment

Job Responsibility

Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide
Coordinates with Client End User on expectations and availability to conduct Managed Client Services
Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations
Identifies potential issues that could adversely impact End User experience and follows through on action steps
Strives to meet all Client SLAs & Customer Satisfaction Goals
Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles
Basic installation and maintenance of technical products
Follows predefined procedures and tasks in everyday activities
Work is regularly reviewed by a more senior level technical specialist

What we offer

medical insurance
dental insurance
vision insurance
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits

Fulltime

Desktop Support Technician

We are looking for a Desktop Support Technician to provide reliable technical as...

Location

United States , Wilmington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Associate degree in a technical field or comparable hands-on experience in desktop support or a related IT role
At least 2 years of hands-on experience supporting computer hardware, user workstations, and help desk activities
Working knowledge of Windows 7 and Windows 10 environments and Microsoft Office 2016 applications
Ability to troubleshoot desktop, laptop, Wi-Fi, and general network connectivity issues effectively
Experience supporting hardware peripherals and end-user devices in a business or production setting
Familiarity with Active Directory and general PC support processes
Strong communication skills with the ability to assist users clearly and effectively

Job Responsibility

Provide day-to-day technical support for desktop operating systems, business applications, and end-user computing tools across the site
Set up, image, configure, and deploy desktop and laptop computers for new and existing employees
Respond to help desk requests by diagnosing issues, resolving user problems, and escalating more complex incidents when needed
Assist with video conferencing technology by preparing equipment, troubleshooting connectivity issues, and supporting meetings as required
Repair and maintain end-user hardware such as PCs, laptops, scales, thermal printers, and handheld scanning devices
Track hardware assets and software licensing information to ensure records remain current and accurate
Deliver onboarding instruction for employees receiving network access for the first time and provide follow-up training to support continued system use
Maintain and troubleshoot the production labeling environment, including issue resolution, system updates, and preventative support activities

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

Desktop Support Technician

We are seeking a Desktop Support Technician to provide hands-on technical suppor...

Location

United States , Fort Lauderdale

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of desktop support or technical support experience
Strong knowledge of Windows 10/11 environments
Experience with Active Directory administration
Hands-on support experience with Microsoft Office 365
Familiarity with hardware troubleshooting and peripheral support
Strong customer service and communication skills

Job Responsibility

Provide desktop support for laptops, desktops, printers, and mobile devices
Troubleshoot Windows operating system, software, and connectivity issues
Create, modify, and disable user accounts in Active Directory
Support Office 365 applications including Outlook, Teams, Word, Excel, and SharePoint
Install, configure, and upgrade computer hardware and software
Respond to help desk tickets and resolve technical issues in a timely manner
Set up new user workstations and assist with onboarding activities
Document technical issues, resolutions, and support procedures
Escalate complex issues to higher-level IT teams when needed

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Desktop Support Technician

Robert Half is seeking a Desktop Support Technician for a contract-to-hire oppor...

Location

United States , Huntersville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ years of experience in desktop support, help desk, or technical support environments
Experience troubleshooting Windows operating systems, Microsoft Office 365, printers, and hardware devices
Working knowledge of Active Directory user administration
Familiarity with ticketing systems and IT service management processes
Strong troubleshooting, problem-solving, and customer service skills
Ability to manage multiple priorities in a fast-paced support environment
Excellent verbal and written communication skills

Job Responsibility

Provide Tier I and Tier II technical support for end users across hardware, software, and network-related issues
Respond to support requests submitted through ticketing systems, email, and phone while maintaining a high level of customer service
Document, prioritize, and manage incidents through resolution, ensuring accurate and complete ticket records
Troubleshoot desktop, laptop, printer, and peripheral issues, escalating complex problems when necessary
Install, configure, upgrade, and support Windows-based workstations and business applications
Support user account administration and access management within Active Directory
Assist with operating system patching, software deployments, and workstation imaging activities
Perform hardware diagnostics, repairs, and routine maintenance on end-user devices
Provide advanced support for Microsoft Office applications, including Outlook
Collaborate with network, server, security, and telecommunications teams to resolve infrastructure-related issues

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Desktop Support Technician

Robert Half is seeking a Desktop Support Technician for a contract-to-hire oppor...

Location

United States , Huntersville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ years of experience in desktop support, help desk, or technical support environments
Experience troubleshooting Windows operating systems, Microsoft Office 365, printers, and hardware devices
Working knowledge of Active Directory user administration
Familiarity with ticketing systems and IT service management processes
Strong troubleshooting, problem-solving, and customer service skills
Ability to manage multiple priorities in a fast-paced support environment
Excellent verbal and written communication skills

Job Responsibility

Provide Tier I and Tier II technical support for end users across hardware, software, and network-related issues
Respond to support requests submitted through ticketing systems, email, and phone while maintaining a high level of customer service
Document, prioritize, and manage incidents through resolution, ensuring accurate and complete ticket records
Troubleshoot desktop, laptop, printer, and peripheral issues, escalating complex problems when necessary
Install, configure, upgrade, and support Windows-based workstations and business applications
Support user account administration and access management within Active Directory
Assist with operating system patching, software deployments, and workstation imaging activities
Perform hardware diagnostics, repairs, and routine maintenance on end-user devices
Provide advanced support for Microsoft Office applications, including Outlook
Collaborate with network, server, security, and telecommunications teams to resolve infrastructure-related issues

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Desktop Support Technician

The Desktop Support Technician role at NTT DATA involves providing technical sup...

Location

United States , Cary

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3+ years' experience desktop and/or deskside experience
High School Diploma or equivalent
Reliable personal transportation (Automobile)
Ability to physically perform general office requirements (ability to lift 50lbs)
Strong knowledge of Windows operating system environment
Solid client service skill
A+ desktop or equivalent skill set is highly preferred
additional certifications for various hardware platforms may be required
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations

Job Responsibility

Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
Diagnose and resolve software issues, operating system issues, and network issues
Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues
Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs)
Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes

Fulltime

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