CrawlJobs Logo
NTT DATA Logo NTT DATA · IT - Administration

Desktop Support Technician

United States, Wallingford Employment contract 56200.00 - 84300.00 USD / Year · Job Posted June 29, 2026
Apply Position
Job Link Share

Job Description

The Desktop Support Technician will be responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software, and networking products as well as operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters. Interprets clients' needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers.

Job Responsibility

  • Execute service delivery (IMAC, Break Fix, Desk Side Support)
  • Diagnoses and troubleshoot Level 2 problems encountered with computer hardware, software and peripherals
  • Documents service orders and perform follow up of completed orders for management information reporting and customer satisfaction
  • Coordinates user requests with external vendors per policies and procedures
  • Handles problems that the first tier of help desk support is unable to resolve
  • Coordinates with technical, professional or service personnel for appropriate services, repairs or follow-up
  • End user support and work on tickets
  • Coordination between onsite and offshore for user problems to help resolve issues
  • Imaging Laptops and Desktops for new users
  • Workstation moves within and across Buildings
  • Upgrade Memory, CPU, Hard disks on Physical Servers (Hardware upgrades)
  • 3rd Party vendor coordination for Application Support and Printers
  • Meeting Rooms and Conference room setups (IT related only)
  • Work on small scale projects like laptop, desktop, thin client tech refresh and upgrades
  • Availability and Support during outages and maintenance windows

Requirements

  • 4+ years of desktop support experience
  • A+ Certification
  • Must have a proven customer service background
  • Knowledgeable of Windows 10 Operating System environment
  • iphone support experience
  • Good verbal and written communication skills
  • Physically able to lift and move Enterprise and Client technology hardware in our customer environments
  • Excellent interpersonal skills and ability to work collaboratively in a team environment
  • Strong troubleshooting skills

What we offer

  • medical insurance
  • dental insurance
  • vision insurance
  • flexible spending or health savings account
  • life and AD&D insurance
  • short and long term disability coverage
  • paid time off
  • employee assistance
  • 401k program with company match
  • additional voluntary or legally-required benefits
NTT DATA - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Desktop Support Technician

8 matching positions

New

Desktop Support Technician

We are currently seeking a Desktop Support Technician to join our team in Alphar...
Location
Location
United States , Alpharetta
Salary
Salary:
27.02 - 40.53 USD / Hour
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience with end user support & desktop support
  • 3+ years of experience with Windows operating system
Job Responsibility
Job Responsibility
  • Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems
  • Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues
  • Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks
  • Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff
  • Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalate issues not resolved at this level to management
  • Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention
  • Ensure all tickets are resolved within documented service levels
  • Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem
  • Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs
  • Possess excellent presentation, verbal communication and written skills
What we offer
What we offer
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Flexible spending or health savings account
  • Life and AD&D insurance
  • Short and long term disability coverage
  • Paid time off
  • Employee assistance
  • Participation in a 401k program with company match
  • Additional voluntary or legally-required benefits
  • Fulltime
Read More
Arrow Right

Desktop Support Technician

We are seeking a Desktop Support Technician to provide hands-on technical suppor...
Location
Location
United States , Cooper City
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of experience in desktop support, technical support, or help desk support
  • Strong experience supporting Windows 10/11 environments
  • Experience with Microsoft Office 365 support and troubleshooting
  • Hands-on experience imaging and deploying PCs
  • Experience with Microsoft Intune and MDM administration
  • Knowledge of Active Directory, user account management, and basic networking
  • Strong problem-solving and communication skills
  • Ability to prioritize and manage multiple support requests effectively
Job Responsibility
Job Responsibility
  • Provide desktop support for Windows laptops, desktops, and related hardware
  • Troubleshoot and resolve issues involving Windows operating systems, Office 365, printers, peripherals, and standard business applications
  • Image, configure, deploy, and refresh PCs for new hires and existing employees
  • Support user account setup, password resets, and access issues
  • Assist with Microsoft Intune for device enrollment, configuration, policy deployment, and mobile device management
  • Manage and support endpoint configurations, software installations, and patching
  • Diagnose and resolve connectivity issues related to Wi-Fi, VPN, and network access
  • Document tickets, resolutions, and technical procedures in the service desk system
  • Provide timely in-person and remote support while delivering excellent customer service
  • Coordinate hardware inventory, asset tracking, and device lifecycle management
What we offer
What we offer
  • medical
  • vision
  • dental
  • life insurance
  • disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Desktop Support Technician

POSITION SUMMARY: The purpose of this position is to serve as the first point of...
Location
Location
United States , Tampa
Salary
Salary:
Not provided
aerosimulation.com Logo
Aero Simulation, Inc. (ASI)
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Familiarity or experience with VPN configuration and troubleshooting experience
  • Familiarity or experience with Windows and/or Linux operating systems
  • Basic understanding TCP/IP network concepts and Ethernet switch configuration
  • Familiarity or experience with Office 365
  • Familiarity or experience with Microsoft Active Directory
  • Familiarity or experience with Network cabling
  • Proficiency in common business software (Word, Excel, Power Point, Outlook, & SharePoint)
  • Help Desk or related experience (Preferred)
  • Ability to develop and maintain positive working relationships with internal and external customers
  • Excellent written and verbal communication skills with the ability to adapt communication style and messaging to different audiences
Job Responsibility
Job Responsibility
  • Respond to tech inquiries via Service Desk Portal, email, online chats, phone, or in person
  • Follow up with customers to ensure satisfactory service
  • Perform computer hardware, software and peripheral setup, installation, and configuration (i.e. monitors, keyboards, etc.)
  • Provide new employee technology orientation and set-up
  • Perform preventive maintenance
  • Utilize workstation imaging software to streamline workstation deployment
  • Coordinate with facility staff for the installation, configuration, maintenance, and ongoing support of printers/Scanners
  • Respond to incidents concerning computer operation and apply troubleshooting principles and techniques to diagnose hardware, software, and other problems
  • Enter status and completion information for assigned tasks
  • Perform troubleshooting of connectivity problems with LAN connections, Wi-Fi, or VPN connections
Read More
Arrow Right

Desktop Support Technician

This role is responsible for the on-site integration of company and multi-vendor...
Location
Location
United States , Indianapolis
Salary
Salary:
25.66 - 34.72 USD / Hour
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years desktop/technical support experience
  • A+ Certification
  • Local travel will be required on a weekly basis, so reliable transportation is required
  • Experience in a plant/manufacturing environment
  • Must have a proven customer service background
  • Knowledgeable of Windows Operating System environment
  • Must be able to comprehend and follow verbal and written technical instructions and scripts
  • Good verbal and written communication skills
  • Physically able to lift and move Enterprise and Client technology hardware in our customer environments
  • Excellent interpersonal skills and ability to work collaboratively in a team environment
Job Responsibility
Job Responsibility
  • Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide
  • Coordinates with Client End User on expectations and availability to conduct Managed Client Services
  • Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps
  • Strives to meet all Client SLAs & Customer Satisfaction Goals
  • Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
  • Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles
  • Basic installation and maintenance of technical products
  • Follows predefined procedures and tasks in everyday activities
  • Work is regularly reviewed by a more senior level technical specialist
What we offer
What we offer
  • medical insurance
  • dental insurance
  • vision insurance
  • flexible spending or health savings account
  • life and AD&D insurance
  • short and long term disability coverage
  • paid time off
  • employee assistance
  • participation in a 401k program with company match
  • additional voluntary or legally-required benefits
  • Fulltime
Read More
Arrow Right

Desktop Support Technician

We are looking for a Desktop Support Technician to provide reliable technical as...
Location
Location
United States , Wilmington
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate degree in a technical field or comparable hands-on experience in desktop support or a related IT role
  • At least 2 years of hands-on experience supporting computer hardware, user workstations, and help desk activities
  • Working knowledge of Windows 7 and Windows 10 environments and Microsoft Office 2016 applications
  • Ability to troubleshoot desktop, laptop, Wi-Fi, and general network connectivity issues effectively
  • Experience supporting hardware peripherals and end-user devices in a business or production setting
  • Familiarity with Active Directory and general PC support processes
  • Strong communication skills with the ability to assist users clearly and effectively
Job Responsibility
Job Responsibility
  • Provide day-to-day technical support for desktop operating systems, business applications, and end-user computing tools across the site
  • Set up, image, configure, and deploy desktop and laptop computers for new and existing employees
  • Respond to help desk requests by diagnosing issues, resolving user problems, and escalating more complex incidents when needed
  • Assist with video conferencing technology by preparing equipment, troubleshooting connectivity issues, and supporting meetings as required
  • Repair and maintain end-user hardware such as PCs, laptops, scales, thermal printers, and handheld scanning devices
  • Track hardware assets and software licensing information to ensure records remain current and accurate
  • Deliver onboarding instruction for employees receiving network access for the first time and provide follow-up training to support continued system use
  • Maintain and troubleshoot the production labeling environment, including issue resolution, system updates, and preventative support activities
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Desktop Support Technician

Location
Location
United States , San Antonio
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in desktop support, help desk, or a similar technical support role
  • Hands-on experience supporting Microsoft Windows environments, including Windows 10 and related desktop products
  • Working knowledge of Active Directory and common user account administration tasks
  • Experience using ticketing or service management systems to document and manage support requests
  • Strong troubleshooting skills with the ability to assess issues, identify root causes, and resolve problems efficiently
  • Effective verbal and written communication skills, with the ability to support users in a detail-focused and service-oriented manner
  • Familiarity with Microsoft 365 applications and standard enterprise desktop support tools
  • Bachelor’s degree in Computer Science, Information Systems, or a related field is preferred
Job Responsibility
Job Responsibility
  • Provide day-to-day technical assistance for hardware, software, and application issues submitted by end users through the service desk
  • Record, track, and maintain support requests accurately, ensuring tickets are updated with progress, resolution details, and next steps
  • Diagnose reported technical problems, determine practical solutions, and escalate issues to the appropriate IT teams when needed
  • Partner with infrastructure, application, and support groups to coordinate issue resolution and maintain service continuity
  • Develop and refine internal support documentation and knowledge articles to improve consistency and speed of future troubleshooting
  • Carry out assigned desktop support tasks within established IT service expectations, emphasizing timeliness, accuracy, and quality service
  • Deliver a high level of customer service by communicating clearly, setting expectations, and handling support interactions with empathy and urgency
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Desktop Support Technician

We are seeking a Desktop Support Technician to provide hands-on technical suppor...
Location
Location
United States , Fort Lauderdale
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of desktop support or technical support experience
  • Strong knowledge of Windows 10/11 environments
  • Experience with Active Directory administration
  • Hands-on support experience with Microsoft Office 365
  • Familiarity with hardware troubleshooting and peripheral support
  • Strong customer service and communication skills
Job Responsibility
Job Responsibility
  • Provide desktop support for laptops, desktops, printers, and mobile devices
  • Troubleshoot Windows operating system, software, and connectivity issues
  • Create, modify, and disable user accounts in Active Directory
  • Support Office 365 applications including Outlook, Teams, Word, Excel, and SharePoint
  • Install, configure, and upgrade computer hardware and software
  • Respond to help desk tickets and resolve technical issues in a timely manner
  • Set up new user workstations and assist with onboarding activities
  • Document technical issues, resolutions, and support procedures
  • Escalate complex issues to higher-level IT teams when needed
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Desktop Support Technician

Robert Half is seeking a Desktop Support Technician for a contract-to-hire oppor...
Location
Location
United States , Huntersville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ years of experience in desktop support, help desk, or technical support environments
  • Experience troubleshooting Windows operating systems, Microsoft Office 365, printers, and hardware devices
  • Working knowledge of Active Directory user administration
  • Familiarity with ticketing systems and IT service management processes
  • Strong troubleshooting, problem-solving, and customer service skills
  • Ability to manage multiple priorities in a fast-paced support environment
  • Excellent verbal and written communication skills
Job Responsibility
Job Responsibility
  • Provide Tier I and Tier II technical support for end users across hardware, software, and network-related issues
  • Respond to support requests submitted through ticketing systems, email, and phone while maintaining a high level of customer service
  • Document, prioritize, and manage incidents through resolution, ensuring accurate and complete ticket records
  • Troubleshoot desktop, laptop, printer, and peripheral issues, escalating complex problems when necessary
  • Install, configure, upgrade, and support Windows-based workstations and business applications
  • Support user account administration and access management within Active Directory
  • Assist with operating system patching, software deployments, and workstation imaging activities
  • Perform hardware diagnostics, repairs, and routine maintenance on end-user devices
  • Provide advanced support for Microsoft Office applications, including Outlook
  • Collaborate with network, server, security, and telecommunications teams to resolve infrastructure-related issues
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right