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NTT DATA Logo NTT DATA · IT - Administration

Desktop Support Technician

United States, Buffalo 22.00 - 24.00 USD / Hour · Job Posted April 19, 2026
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Job Description

The Desktop Support Technician role at NTT DATA involves providing onsite support for end users in Buffalo, New York. Candidates should have a minimum of 2 years of desktop support experience and an A+ certification is required. Responsibilities include troubleshooting, parts replacement, and systems upgrades, ensuring timely ticket resolution and excellent client service.

Job Responsibility

  • Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/printers
  • Own the issues through resolution
  • Identifies potential issues that could adversely impact end user experience and takes corrective action
  • Update and resolve tickets in a timely manner to achieve Service Levels
  • May respond to calls after normal business hours per leader instructions
  • Travel including overnight domestic or international trips may be required

Requirements

  • 2+ years of desktop support experience
  • A+ desktop or equivalent skill set is required
  • Strong knowledge of Windows operating system environment
  • Solid client service skills
  • Ability to physically perform general office requirements with a lot of walking and lifting of enterprise equipment
  • Must be able to perform essential responsibilities with or without reasonable accommodation
  • High School Diploma or equivalent

Nice to have

  • Undergraduate degree or some college coursework preferred
  • Additional certifications for various hardware platforms may be required

What we offer

  • medical, dental, and vision insurance with an employer contribution
  • flexible spending or health savings account
  • life and AD&D insurance
  • short and long term disability coverage
  • paid time off
  • employee assistance
  • participation in a 401k program with company match
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