Desktop Support Technician Job at TTEC (Greenwood Village)

Desktop Support Technician

Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, op...

Location

United States , Rockville

Salary:

Not provided

AAC

Expiration Date

Until further notice

Requirements

Requires a high school diploma/GED and 3+ years of Desktop Support experience
Must have experience imaging new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC’s, laptops, tablets, printers), PC operating systems, (Windows 10/11, MacOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, smart phones, and other standard end user managed tools and peripherals
Must have demonstrated experience supporting a Windows 10/11 environment
ITSM ticketing system experience required
Demonstrated ability to communicate orally and in writing
Must have a positive and patient customer service attitude
Must be able to work independently and within a team
Must be able to attain agency suitability clearance prior to start date

Job Responsibility

Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, operating systems (Windows and MacOS), email, standard end user applications, printers, smart phones/mobile devices, and other standard end user managed tools, HW, and peripherals
Provisions and de-provisions equipment and accounts in support of end user on- and off-boarding
Supports system refresh, images new computers using a standard-image, and securely wipes hard drives upon deprovisioning
Documents, tracks, resolves, and reports on incidents and requests using ServiceNow
Escalates incidents to the appropriate team when the incident cannot be resolved by Tier 2

Fulltime

Desktop Support Technician

Intratek Computer, Inc. seeks an IT Desktop Support Technician for Onsite suppor...

Location

United States , Charlotte

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

High School Diploma, A+ Certification and or MCP certification or better is preferred
Must be able to work equally well in a team environment as well as individually
Maintain excellent communication with the Service Desk Manager on all tasks and projects
Above average organizational skills, excellent written and oral communication skills, and demonstrated problem solving ability
Must have reliable transportation
Pass government-level background check
Ability to lift 50 pounds of equipment
1-2 years of experience working with organizing objects, domains administration, users, groups, computers in Active Directory (AD)
3-5 years of Component level diagnostic techniques such as A+ standards, bread-boarding (electronics method), process of elimination, media diagnostics, Power on Self-Test (POST), Basic Input Output System Codes (beep codes, lights, fans, noises), System board examination, Blue Screen of Death (BOSD) stop code research and resolution, MS-DOS Commands (DIR, SCANDISK, etc…)
2-3 years of end-user level network troubleshooting, network card inspection (lights), MS-DOS Commands (IPCONFIG, TRACEROUTE, PING, etc…), patching, cable toning, loop back testing, TCP/IP (IP addressing, Gateway, DNS, IPV4/6), Wireless Configuration (Security, SSID, Broadcast Channels, Bridging, Network Adapter Configuration in Windows

Job Responsibility

Provides Level II IT support services in relationship to ongoing support and projects that are handled by the client’s Technology Service Desk
Projects include PC (Technology) Refresh, Computer Imaging/Reimaging, Hardware Rollouts, Hardware Migrations, Hardware Upgrades, User/Department (Workstation) Relocations, etc.
Work under the direction of the on-site Service Desk Manager and/or Sr. Service Desk Technician
Must also have the ability to multi-task efficiently in a fast paced and changing environment

What we offer

Medical benefits
Paid vacation
Paid holidays

Desktop IT Support Technician

A confidential organization is seeking an experienced Desktop Support Technician...

Location

United States , San Francisco

Salary:

85000.00 - 120000.00 USD / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

High school diploma required
IT degree preferred
1–3 years of technical support or IT helpdesk experience
Active Security Clearance OR VantageClear Credential (required)
Strong proficiency with Windows 10/11, macOS, Microsoft Office 365, OneDrive, and common IT hardware
Excellent communication, customer service, and problem-solving skills
Ability to work independently in an onsite corporate environment

Job Responsibility

Provide on-site technical support for hardware, software, and network-related issues
Troubleshoot desktops, laptops, Windows/macOS, printers, mobile devices, and peripherals
Install, configure, image, and deploy hardware and software
Assist users with application, operating system, and connectivity issues
Respond promptly to incidents and service requests via phone, email, or in-person
Document all work, solutions, and updates in the ticketing system
Collaborate with IT teams for escalations and project-based work
Maintain accurate inventory of IT assets and ensure compliance with security protocols
Provide user training and guidance on IT policies and best practices

Fulltime

Desktop IT Support Technician

A confidential defense organization is seeking an experienced Desktop Support Te...

Location

United States , Phoenix

Salary:

85000.00 - 120000.00 USD / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

High school diploma required
IT degree preferred
1–3 years of technical support or IT helpdesk experience
Active Security Clearance OR VantageClear Credential (required)
Strong proficiency with Windows 10/11, macOS, Microsoft Office 365, OneDrive, and common IT hardware
Excellent communication, customer service, and problem-solving skills
Ability to work independently in an onsite corporate environment

Job Responsibility

Provide on-site technical support for hardware, software, and network-related issues
Troubleshoot desktops, laptops, Windows/macOS, printers, mobile devices, and peripherals
Install, configure, image, and deploy hardware and software
Assist users with application, operating system, and connectivity issues
Respond promptly to incidents and service requests via phone, email, or in-person
Document all work, solutions, and updates in the ticketing system
Collaborate with IT teams for escalations and project-based work
Maintain accurate inventory of IT assets and ensure compliance with security protocols
Provide user training and guidance on IT policies and best practices

Fulltime

Desktop Support IV Technician

Beacon Technologies is seeking a Desktop Support IV Technician for our client pa...

Location

United States , Madison

Salary:

Not provided

Beacon Technologies

Expiration Date

Until further notice

Requirements

At least 10 years' experience
Knowledge of computer software, operating systems, hardware and networking is required
Experience with Microsoft Active Directory is required
Hardware and software troubleshooting skills are required
Able to work in a team as well as independently
Experienced in providing professional and courteous customer service is required
Candidate must be a CURRENT WI resident
No relocation allowed

Job Responsibility

Responsible for routine, first and second level technical troubleshooting
Determining solutions for more complex issues by leveraging documented procedures
Ensuring a high level of customer service to support mission activities of the institution through information technology (IT)

What we offer

Career advancement opportunities
Extensive training
Excellent benefits including paying for health and dental premiums for salaried employees

Fulltime

Senior IT Desktop Support Technician

We are seeking a Senior IT Desktop Support Technician with strong experience sup...

Location

United States , Menlo Park

Salary:

82824.00 - 103530.00 USD / Year

BillionToOne

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field
5+ years of experience in IT desktop support or a similar technical role
Proven expertise in macOS and Google Workspace support within a professional environment
Strong proficiency with Kandji, Microsoft Intune, and Jira Service Management (JSM) — including request queues, automation rules, SLAs, and dashboards
Solid understanding of biotech lab IT environments and associated systems
Deep knowledge of HIPAA compliance and how to implement security best practices in IT operations
Demonstrated ability to create and maintain clear, high-quality documentation
Experience leading IT operations or support initiatives in a high-growth organization
Strong problem-solving skills and a focus on designing exceptional end-user experiences
Excellent communication and interpersonal skills, with the ability to collaborate across technical and non-technical teams

Job Responsibility

Provide advanced desktop support for a diverse end-user environment, primarily focused on macOS and Google Workspace
Manage and administer device management platforms such as VDIs, Kandji, and Microsoft Intune to maintain system security and compliance
Leverage Jira Service Management (JSM) to manage IT support workflows, automate ticket handling, and track performance metrics
Support biotech lab environments, ensuring uptime and reliability of IT systems that enable scientific operations
Implement and monitor HIPAA compliance initiatives across IT systems, safeguarding sensitive data and patient information
Design, document, and continuously optimize IT support processes to enhance service efficiency and customer satisfaction
Create and maintain comprehensive IT documentation, including system configurations, troubleshooting guides, and operational procedures
Manage the full lifecycle of IT assets and inventory, including procurement, tracking, and auditing
Collaborate cross-functionally to support new technology rollouts, system upgrades, and process improvements

What we offer

Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
Open, transparent culture that includes weekly Town Hall meetings
The ability to indirectly or directly change the lives of hundreds of thousands patients
Multiple medical benefit options
employee premiums paid 100% of select plans, dependents covered up to 80%
Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
Supplemental fertility benefits coverage
Retirement savings program including a 4% Company match
Increase paid time off with increased tenure
Latest and greatest hardware (laptop, lab equipment, facilities)

Fulltime

Senior Desktop Technician

Under general direction, analyzes, troubleshoots, supports, and maintains deskto...

Location

United States , Laguna Beach

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

Knowledge of desktop computer systems, tablets, smartphones, printers, hardware components, operating system software (Windows 10/11), and communications
Knowledge of application software including Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, OneNote, To Do)
Practical application and increased understanding of computer networks and communications
Knowledge of help desk call tracking
Knowledge of troubleshooting and documentation methodologies
Knowledge of personal technology trends
Ability to diffuse tense or difficult customer service situations with appropriate use of interpersonal and communication skills
Ability to recommend, plan, and apply computer solutions based on knowledge of business units’ critical success factors and operational criteria
Ability to communicate complex ideas and translate technical information easily to non-technical individuals
Ability to work with executive management staff and Board members professionally

Job Responsibility

Responds to the increasingly difficult Help Desk calls, including troubleshooting, researching, and providing solutions for desktop hardware and software problems
Updates and documents relevant research and resolutions into call tracking database
Monitors the flow of help desk tickets in the desktop support process
Assists staff either on site, or via telephone and remote control
Acts as a resource and resolves questions and problems in the use of computer hardware and software
Enhances agency-wide use of desktop computers by providing proactive support on desktop computer tools
Provides technical support as needed to executives and Managers
Performs desktop image builds, computer upgrades, software installation, and configuration
Coordinates desktop adds, moves, and changes
Assists users with computers connecting to audiovisual technology for presentations

What we offer

Medical benefits
Paid vacation
Paid holidays

Fulltime

Desktop Technician – Mid Level

Under general supervision, the Desktop Support Specialist provides friendly, cus...

Location

United States , Orange

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

2–3+ years of Tier 1–2 desktop or help desk experience in a Microsoft environment
Strong working knowledge of Microsoft Office Suite and Windows OS troubleshooting
Foundational understanding of Intune, Config Manager, and Active Directory
Excellent communication and interpersonal skills, with the ability to stay friendly, patient, and helpful under pressure
Self-motivated, curious, and eager to learn and grow into future IT roles
Team-oriented with a “roll up your sleeves” attitude—no “bare minimum” mentality
Must work on-site five days per week
Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience

Job Responsibility

Deliver exceptional customer service and technical support primarily over the phone, with some in-person assistance
Troubleshoot and resolve hardware, software, and connectivity issues, ensuring timely documentation in the ticketing system
Support and maintain Windows desktop environments, including Microsoft 365, Intune, Configuration Manager, and Active Directory
Perform computer imaging, upgrades, installations, and configuration changes
Assist with audiovisual setup and other technology needs for presentations and meetings
Participate in planning and implementing desktop-related projects, rollouts, and preventive maintenance
Coordinate third-party vendor support as needed

What we offer

Medical benefits
Paid vacation
Paid holidays
401K

Fulltime

Desktop Support Technician

TTEC

Location:
United States , Greenwood Village

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 25, 2026

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Contract Type:Not provided

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 25, 2026

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Job Posted:
January 25, 2026