Desktop Support Technician Job at NTT DATA (Red Bank, New Jersey)

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Desktop Support Technician

Robert Half is seeking a Desktop Support Technician for a contract-to-hire oppor...

Location

United States , Huntersville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ years of experience in desktop support, help desk, or technical support environments
Experience troubleshooting Windows operating systems, Microsoft Office 365, printers, and hardware devices
Working knowledge of Active Directory user administration
Familiarity with ticketing systems and IT service management processes
Strong troubleshooting, problem-solving, and customer service skills
Ability to manage multiple priorities in a fast-paced support environment
Excellent verbal and written communication skills

Job Responsibility

Provide Tier I and Tier II technical support for end users across hardware, software, and network-related issues
Respond to support requests submitted through ticketing systems, email, and phone while maintaining a high level of customer service
Document, prioritize, and manage incidents through resolution, ensuring accurate and complete ticket records
Troubleshoot desktop, laptop, printer, and peripheral issues, escalating complex problems when necessary
Install, configure, upgrade, and support Windows-based workstations and business applications
Support user account administration and access management within Active Directory
Assist with operating system patching, software deployments, and workstation imaging activities
Perform hardware diagnostics, repairs, and routine maintenance on end-user devices
Provide advanced support for Microsoft Office applications, including Outlook
Collaborate with network, server, security, and telecommunications teams to resolve infrastructure-related issues

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Desktop Support Technician

The Desktop Support Technician role at NTT DATA involves providing technical sup...

Location

United States , Cary

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3+ years' experience desktop and/or deskside experience
High School Diploma or equivalent
Reliable personal transportation (Automobile)
Ability to physically perform general office requirements (ability to lift 50lbs)
Strong knowledge of Windows operating system environment
Solid client service skill
A+ desktop or equivalent skill set is highly preferred
additional certifications for various hardware platforms may be required
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations

Job Responsibility

Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
Diagnose and resolve software issues, operating system issues, and network issues
Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues
Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs)
Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes

Fulltime

Desktop Support Technician

Parexel is a leading global clinical development partner providing insights-driv...

Location

Argentina , Buenos Aires

Salary:

Not provided

Parexel

Expiration Date

Until further notice

Requirements

1-2 years of experience in IT support or a related technical role
Laptop configuration, deployment and desktop support
Proficiency with Windows and/or macOS operating systems
Knowledge of standard office productivity software (Microsoft Office, Google Workspace)
Basic understanding of network concepts and troubleshooting
Experience with service desk ticketing systems
Advanced English Level

Job Responsibility

Respond to and resolve user requests and incidents through the service desk ticketing system, providing first-level troubleshooting for hardware, software, network, and peripheral issues
Configure, install, and update software applications and peripherals
set up workstations, laptops, and mobile devices for new and existing users
Create, modify, and disable user accounts
reset passwords
and manage user permissions and access rights based on role requirements
Perform basic hardware repairs and replacements (memory, hard drives, peripherals) and conduct regular maintenance to ensure optimal system performance
Provide basic training to users on standard software applications and systems
create and maintain end-user documentation and quick reference guides
Maintain accurate records of all support activities in the service desk system and document common issues and solutions for knowledge base articles

Fulltime

Desktop Support Technician

We are seeking a Desktop Support Technician to provide hands-on technical suppor...

Location

United States , Cooper City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of experience in desktop support, technical support, or help desk support
Strong experience supporting Windows 10/11 environments
Experience with Microsoft Office 365 support and troubleshooting
Hands-on experience imaging and deploying PCs
Experience with Microsoft Intune and MDM administration
Knowledge of Active Directory, user account management, and basic networking
Strong problem-solving and communication skills
Ability to prioritize and manage multiple support requests effectively

Job Responsibility

Provide desktop support for Windows laptops, desktops, and related hardware
Troubleshoot and resolve issues involving Windows operating systems, Office 365, printers, peripherals, and standard business applications
Image, configure, deploy, and refresh PCs for new hires and existing employees
Support user account setup, password resets, and access issues
Assist with Microsoft Intune for device enrollment, configuration, policy deployment, and mobile device management
Manage and support endpoint configurations, software installations, and patching
Diagnose and resolve connectivity issues related to Wi-Fi, VPN, and network access
Document tickets, resolutions, and technical procedures in the service desk system
Provide timely in-person and remote support while delivering excellent customer service
Coordinate hardware inventory, asset tracking, and device lifecycle management

What we offer

medical
vision
dental
life insurance
disability insurance
401(k) plan

Fulltime

Desktop Support Technician

Location

United States , Austin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Demonstrated experience in help desk, desktop support, or a similar end-user support role
Strong technical knowledge of Microsoft Windows, including Windows 10 environments and common troubleshooting methods
Practical experience supporting Microsoft 365 tools, including Outlook, Teams, OneDrive, and SharePoint
Ability to work independently, make informed technical decisions, and manage issues with minimal supervision
Excellent communication and customer service skills, with the professionalism needed to support executive-level users
Familiarity with Active Directory, service desk ticketing workflows, and standard user account support tasks
Experience assisting with printers, peripheral devices, and basic office technology problems
Managed services experience, onsite support experience, or Microsoft 365 certifications/training is preferred

Job Responsibility

Deliver in-person technical assistance for employees by diagnosing and resolving hardware, software, and access-related issues in the office
Support Windows-based workstations and everyday business tools, including Microsoft 365 applications such as Outlook, Teams, OneDrive, and SharePoint
Handle desk-side incidents involving printers, peripherals, and other standard office technology to keep users productive
Act as the main onsite IT contact, maintaining a high level of expertise and discretion during interactions with staff and executives
Partner with remote support personnel to escalate more complex issues, share updates, and ensure timely follow-through on open requests
Manage and respond to service desk tickets efficiently while prioritizing user needs and minimizing disruption to daily operations
Work independently to assess technical problems, determine appropriate solutions, and maintain alignment with established support practices
Provide occasional assistance at other company locations if business needs require travel
Maintain reliable support coverage in the office and help create a smooth technology experience for end users
Contribute to a long-term support model by building trusted relationships with employees and serving as a consistent onsite resource

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Desktop Support Technician

We are currently seeking a Desktop Support Technician to join our team in Sullig...

Location

United States , Sulligent

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3+ years of desktop Support experience - including hardware support as well as Windows operating system
High School Diploma or equivalent.

Job Responsibility

Individuals here have a well-rounded knowledge of the policies and procedures for their work area
Their work may require discretion and independent judgment for non-routine matters
However, the primary focus of work activity is predominately routine
They may make policy recommendations to their managers and be an escalation point for less experienced team members
Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks
May respond to calls after normal business hours per leader instructions
Identifies potential issues that could adversely impact end user experience and takes corrective action
Update and resolve tickets in a timely manner to achieve Service Levels.

Fulltime

Desktop Support Technician

We are seeking a Desktop Support Technician to provide hands-on technical suppor...

Location

United States , Cooper City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of experience in desktop support, technical support, or help desk support
Strong experience supporting Windows 10/11 environments
Experience with Microsoft Office 365 support and troubleshooting
Hands-on experience imaging and deploying PCs
Experience with Microsoft Intune and MDM administration
Knowledge of Active Directory, user account management, and basic networking
Strong problem-solving and communication skills
Ability to prioritize and manage multiple support requests effectively

Job Responsibility

Provide desktop support for Windows laptops, desktops, and related hardware
Troubleshoot and resolve issues involving Windows operating systems, Office 365, printers, peripherals, and standard business applications
Image, configure, deploy, and refresh PCs for new hires and existing employees
Support user account setup, password resets, and access issues
Assist with Microsoft Intune for device enrollment, configuration, policy deployment, and mobile device management
Manage and support endpoint configurations, software installations, and patching
Diagnose and resolve connectivity issues related to Wi-Fi, VPN, and network access
Document tickets, resolutions, and technical procedures in the service desk system
Provide timely in-person and remote support while delivering excellent customer service
Coordinate hardware inventory, asset tracking, and device lifecycle management

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Desktop Support Technician

Our client is seeking a Desktop Support Technician for a contract-to-hire positi...

Location

United States , Philadelphia

Salary:

20.00 - 23.00 USD / Hour

Medasource

Expiration Date

Until further notice

Requirements

Basic IT troubleshooting skills in a networked environment
Experience with PC, peripheral, printer, and Wi-Fi troubleshooting
Ability to support mobile devices (iPhone experience preferred)
Strong customer service mindset and interpersonal skills
Comfortable providing in-person, hands-on support across multiple locations
Ability to walk long distances daily and work in a healthcare environment
Willingness to be trained, coached, and work collaboratively within a team
Valid driver's license and access to a personal vehicle
Open-minded, adaptable, and able to learn quickly without becoming overwhelmed
Compliance with no smoking or vaping policy

Job Responsibility

Provide hands-on, in-person desktop support to end users across multiple campus buildings and offsite locations
Troubleshoot PCs, peripherals, printers, Wi-Fi, and connectivity issues in a networked environment
Deliver customer-focused technical assistance, including support for mobile devices (iPhone experience preferred)
Participate in both desk-side and limited desk-based troubleshooting tasks
Collaborate closely with a large support team using chat and shared knowledge resources
Adapt to and work effectively within a healthcare environment, complying with all HR and campus requirements
Maintain readiness for rotating shifts (including occasional 1:00–9:30pm shifts, 2–3 times per year) and on-call duties after conversion to FTE
Demonstrate willingness to learn, be coached, and handle a fast-paced, physically active workload
Utilize a valid driver's license and personal vehicle for travel between locations as needed
Support compliance with non-smoking/vaping policies and other institutional standards

What we offer

Competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage
401k plan that includes a company match and is fully vested after you become eligible
Paid time off
Sick time
Paid company holidays
Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching

Fulltime

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Desktop Support Technician

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