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Desktop Support Technician

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Robert Half

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Location:
United States , Cooper City

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a Desktop Support Technician to provide hands-on technical support for end users in a Windows-based environment. This role will be responsible for troubleshooting hardware and software issues, supporting Microsoft Office 365, imaging and deploying PCs, and assisting with mobile device and endpoint management through Intune MDM. The ideal candidate is customer-focused, technically strong, and comfortable supporting users in a fast-paced business environment.

Job Responsibility:

  • Provide desktop support for Windows laptops, desktops, and related hardware
  • Troubleshoot and resolve issues involving Windows operating systems, Office 365, printers, peripherals, and standard business applications
  • Image, configure, deploy, and refresh PCs for new hires and existing employees
  • Support user account setup, password resets, and access issues
  • Assist with Microsoft Intune for device enrollment, configuration, policy deployment, and mobile device management
  • Manage and support endpoint configurations, software installations, and patching
  • Diagnose and resolve connectivity issues related to Wi-Fi, VPN, and network access
  • Document tickets, resolutions, and technical procedures in the service desk system
  • Provide timely in-person and remote support while delivering excellent customer service
  • Coordinate hardware inventory, asset tracking, and device lifecycle management
  • Escalate complex technical issues as needed to appropriate IT teams

Requirements:

  • 2+ years of experience in desktop support, technical support, or help desk support
  • Strong experience supporting Windows 10/11 environments
  • Experience with Microsoft Office 365 support and troubleshooting
  • Hands-on experience imaging and deploying PCs
  • Experience with Microsoft Intune and MDM administration
  • Knowledge of Active Directory, user account management, and basic networking
  • Strong problem-solving and communication skills
  • Ability to prioritize and manage multiple support requests effectively

Nice to have:

  • Experience working in an enterprise IT environment
  • Familiarity with Autopilot, endpoint security tools, and device compliance policies
  • Exposure to ticketing systems and IT asset management tools
  • Relevant certifications such as CompTIA A+, Microsoft, or related certifications
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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