Desktop Support Technician Jobs

Intratek Computer, Inc.

Location:
United States, Charlotte

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Intratek Computer, Inc. seeks an IT Desktop Support Technician for Onsite support in Charlotte, NC. This role offers competitive pay, medical benefits, vacation, and holidays. The Desktop Support Technician provides Level II IT support services in relationship to ongoing support and projects that are handled by the client’s Technology Service Desk. These projects include PC (Technology) Refresh, Computer Imaging/Reimaging, Hardware Rollouts, Hardware Migrations, Hardware Upgrades, User/Department (Workstation) Relocations, etc. The chosen individual will work under the direction of the on-site Service Desk Manager and/or Sr. Service Desk Technician. Software platforms include Microsoft Windows 10/11 operating systems, Microsoft Office Suite software, unique applications; HP and Dell laptops, Dell desktops and handheld devices. Must also have the ability to multi-task efficiently in a fast paced and changing environment. Team works under the direction of the On-site Service Desk Manager.

Job Responsibility:

Provides Level II IT support services in relationship to ongoing support and projects that are handled by the client’s Technology Service Desk
Projects include PC (Technology) Refresh, Computer Imaging/Reimaging, Hardware Rollouts, Hardware Migrations, Hardware Upgrades, User/Department (Workstation) Relocations, etc.
Work under the direction of the on-site Service Desk Manager and/or Sr. Service Desk Technician
Must also have the ability to multi-task efficiently in a fast paced and changing environment

Requirements:

High School Diploma, A+ Certification and or MCP certification or better is preferred
Must be able to work equally well in a team environment as well as individually
Maintain excellent communication with the Service Desk Manager on all tasks and projects
Above average organizational skills, excellent written and oral communication skills, and demonstrated problem solving ability
Must have reliable transportation
Pass government-level background check
Ability to lift 50 pounds of equipment
1-2 years of experience working with organizing objects, domains administration, users, groups, computers in Active Directory (AD)
3-5 years of Component level diagnostic techniques such as A+ standards, bread-boarding (electronics method), process of elimination, media diagnostics, Power on Self-Test (POST), Basic Input Output System Codes (beep codes, lights, fans, noises), System board examination, Blue Screen of Death (BOSD) stop code research and resolution, MS-DOS Commands (DIR, SCANDISK, etc…)
2-3 years of end-user level network troubleshooting, network card inspection (lights), MS-DOS Commands (IPCONFIG, TRACEROUTE, PING, etc…), patching, cable toning, loop back testing, TCP/IP (IP addressing, Gateway, DNS, IPV4/6), Wireless Configuration (Security, SSID, Broadcast Channels, Bridging, Network Adapter Configuration in Windows
1-2 years of experience scanning PST’s, archiving, rename OST’s, deleting and rebuilding profiles, migrating PST’s, adjusting calendar permissions, disabling add-ons, cache mode in Outlook Troubleshooting
1-2 years of experience with Windows navigation for Win10 & Win11. Running Windows Explorer, navigating the files and folders, locating specific files, configuring the view, customizing user favorites in Microsoft Operating System Proficiency
1-2 years of experience with general troubleshooting in the areas of installation of 32 and 64 bit versions, setting up signatures, locating documents in Microsoft Office Troubleshooting

What we offer:

Medical benefits
Paid vacation
Paid holidays

Additional Information:

Job Posted:
December 09, 2025

Work Type:

On-site work

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Desktop Support Technician