Desktop Support Technician

• Provide day-to-day technical support for desktop operating systems, business applications, and end-user computing tools across the site
• Set up, image, configure, and deploy desktop and laptop computers for new and existing employees
• Respond to help desk requests by diagnosing issues, resolving user problems, and escalating more complex incidents when needed
• Assist with video conferencing technology by preparing equipment, troubleshooting connectivity issues, and supporting meetings as required
• Repair and maintain end-user hardware such as PCs, laptops, scales, thermal printers, and handheld scanning devices
• Track hardware assets and software licensing information to ensure records remain current and accurate
• Deliver onboarding instruction for employees receiving network access for the first time and provide follow-up training to support continued system use
• Maintain and troubleshoot the production labeling environment, including issue resolution, system updates, and preventative support activities

• Associate degree in a technical field or comparable hands-on experience in desktop support or a related IT role
• At least 2 years of hands-on experience supporting computer hardware, user workstations, and help desk activities
• Working knowledge of Windows 7 and Windows 10 environments and Microsoft Office 2016 applications
• Ability to troubleshoot desktop, laptop, Wi-Fi, and general network connectivity issues effectively
• Experience supporting hardware peripherals and end-user devices in a business or production setting
• Familiarity with Active Directory and general PC support processes
• Strong communication skills with the ability to assist users clearly and effectively

A+ certification or exposure to C#

• medical, vision, dental, and life and disability insurance
• enrollment in company 401(k) plan