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Aero Simulation, Inc. (ASI) Logo Aero Simulation, Inc. (ASI) · IT - Administration

Desktop Support Technician

United States, Tampa · Job Posted June 14, 2026
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Job Description

POSITION SUMMARY: The purpose of this position is to serve as the first point of contact for end-users seeking technical support related to workstations, software, applications, or other equipment via a Helpdesk ticketing system. Participate in the testing and evaluation of new hardware and software. Support mobile and remote workforce requests for assistance. Document solutions to problems and develop end-user guidelines.

Job Responsibility

  • Respond to tech inquiries via Service Desk Portal, email, online chats, phone, or in person
  • Follow up with customers to ensure satisfactory service
  • Perform computer hardware, software and peripheral setup, installation, and configuration (i.e. monitors, keyboards, etc.)
  • Provide new employee technology orientation and set-up
  • Perform preventive maintenance
  • Utilize workstation imaging software to streamline workstation deployment
  • Coordinate with facility staff for the installation, configuration, maintenance, and ongoing support of printers/Scanners
  • Respond to incidents concerning computer operation and apply troubleshooting principles and techniques to diagnose hardware, software, and other problems
  • Enter status and completion information for assigned tasks
  • Perform troubleshooting of connectivity problems with LAN connections, Wi-Fi, or VPN connections
  • Assist with hardware asset inventory control assessments

Requirements

  • Familiarity or experience with VPN configuration and troubleshooting experience
  • Familiarity or experience with Windows and/or Linux operating systems
  • Basic understanding TCP/IP network concepts and Ethernet switch configuration
  • Familiarity or experience with Office 365
  • Familiarity or experience with Microsoft Active Directory
  • Familiarity or experience with Network cabling
  • Proficiency in common business software (Word, Excel, Power Point, Outlook, & SharePoint)
  • Help Desk or related experience (Preferred)
  • Ability to develop and maintain positive working relationships with internal and external customers
  • Excellent written and verbal communication skills with the ability to adapt communication style and messaging to different audiences
  • Ability to manage multiple priorities simultaneously, ensuring stakeholder expectations are managed appropriately
  • Ability to work in a project-oriented, fast paced environment to meet deadlines
  • Ability to work well both independently and in team environment
  • Committed to providing excellent customer service
  • Open mind to constructive feedback
  • Eager to learn new technologies and systems and share knowledge
  • Represent ASI with pride, professionalism, and integrity
  • High School Diploma (Required)
  • Security+ CE certification, or the ability to achieve certification within six months -or- other technical certification or equivalent experience (Preferred)
  • Associates degree with a computer major or bachelor's degree (Preferred)
  • Ability to work on-site
  • Ability to work occasional after-hours work and/or overtime as required for urgent issues or project deadlines
  • Must be a United States Citizen
  • Required to communicate in English
  • Must be able to obtain and maintain an active Department of Defense security clearance
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