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Desktop Support Technician

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Jacksonville

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Desktop Support Technician to deliver on-site technical assistance for employees in Jacksonville, Florida. This Contract position is suited for someone who enjoys solving end-user issues, preparing hardware for deployment, and supporting Windows-based environments in a busy workplace. The role combines hands-on device setup, troubleshooting, and customer-focused service to help keep daily operations running smoothly.

Job Responsibility:

  • Prepare, configure, and roll out desktop and laptop equipment, including replacing components and completing hardware upgrades as needed
  • Image and refresh computers using approved deployment methods while ensuring each device is set up according to established standards
  • Install, support, and maintain Windows 11 systems so that machines remain secure, stable, and ready for business use
  • Diagnose and resolve technical problems involving computers, printers, monitors, mobile devices, and other user-facing peripherals
  • Assist employees with operating system issues, application problems, connectivity concerns, and general workstation configuration requests
  • Record support activity thoroughly in the ticketing system, including issue details, troubleshooting steps, resolutions, and asset tracking information
  • Support employee onboarding and offboarding by setting up workstations, validating access, and confirming equipment readiness
  • Follow defined IT procedures, security requirements, and escalation paths when handling incidents and service requests

Requirements:

  • 1–3 years of experience providing technical support in a help desk or desktop support setting
  • Practical experience assembling, upgrading, imaging, and troubleshooting PC hardware
  • Solid working knowledge of Windows environments, including Windows 11 installation, setup, and end-user support
  • Familiarity with Active Directory tasks such as password resets, user lookups, and group membership updates
  • Experience using service desk or ticket management tools to document incidents and track resolutions
  • Strong communication and customer service skills with the ability to assist users clearly and professionally

Nice to have:

  • Exposure to Microsoft 365 applications such as Outlook and Teams is preferred
  • CompTIA A+ certification or similar technical credential is a plus
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
May 10, 2026

Work Type:
On-site work
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