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Robert Half Logo Robert Half · IT - Administration

Desktop Support Technician

United States, Charlotte · Job Posted April 10, 2026
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Job Description

We are proactively building a network of Desktop Support Technicians for upcoming opportunities supporting enterprise environments and growing IT organizations. These roles focus on hands-on technical support and maintaining end-user systems in dynamic environments. The Desktop Support Technician will be responsible for diagnosing and resolving hardware and software issues, supporting end users, and ensuring devices are properly configured and maintained. This role plays a key part in delivering a seamless user experience across the organization.

Job Responsibility

  • Provide onsite and remote support for desktops, laptops, and peripherals
  • Perform hardware installations, imaging, and device configurations
  • Support user onboarding/offboarding processes and system access
  • Troubleshoot issues related to operating systems, applications, and connectivity
  • Maintain asset inventory and documentation
  • Collaborate with infrastructure teams to escalate and resolve complex issues

Requirements

  • 2–5+ years of desktop support or IT support experience
  • Hands-on experience with Windows environments and device management
  • Familiarity with tools such as SCCM, Intune, or similar endpoint management platforms
  • Experience with Active Directory and user account management
  • Strong problem-solving and communication skills

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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